Shep Hyken interviews Hank Ebeling, founder of H4 Training. They discuss the value of selecting the right people to carry out your vision of service.
“No matter what business you are in, it is extremely competitive. The only way to stand out is by delivering an outstanding service.”
“Make sure the people you bring in is a culture fit, first. Hire based on traits and not skills.”
“As your business is growing, you cannot sacrifice culture just to get more employees through the door.”
“You gotta care more about your customers than your competition.
Hank Ebeling is the founder of H4 Training and author of Crushing the Competition with Service: An Entrepreneur’s Guide to Delivering Outstanding Customer Service & Customer Experience.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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