Shep Hyken interviews Michael Podolsky, CEO and сo-founder of PissedConsumer.com. He talks about the importance of addressing customer reviews, proactive customer service, and how businesses can learn from their competitors’ complaints to improve customer experience and brand reputation.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Quotes:
“An upset consumer (leaving a negative review) wants other customers not to suffer the same fate.“
“A customer service representative’s role is not just to fix issues but to ensure alignment between customer expectations and what the company can offer. They should also share feedback and collaborate with departments like operations and marketing to elevate service levels and meet their customers’ expectations.”
“Why do you have to learn from your own mistakes when you can learn from the mistakes of your competitors? Start reading your competitors’ issues and ask yourself how you can eliminate those problems for your company before they become issues for your customers.”
Michael Podolsky is the CEO and сo-founder of PissedConsumer.com, a review and reputation management platform. He is an expert in customer service and leadership and advocates for consumers’ free speech rights.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
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