The Impact of Bad Customer Service on Your Customers, Employees, and ROI
Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA). She shares how organizations can identify, measure, and address issues to improve customer experience.
“Everything is digital. Anybody can look up and see the service experiences other people, who are their peers, have had with your company before they buy.”
“It’s not just customers leaving your business that cost money. Bad service to your internal customers (your employees) also costs money.”
“Always ask your team for their ideas. Their ideas are free, and often they are the ones that are going to impact your business the most.”
Christine Churchill is a customer experience expert and the Founder and CEO of the Customer Service Institute of America. She has worked with organizations around the globe from a variety of industries, management styles, training approaches, systems, and technologies.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA