How The Savannah Bananas is Changing Baseball through Fan Focus, Creativity, and CX
Shep Hyken interviews Jesse Cole, founder of Fans First Entertainment and owner of the Savannah Bananas. He talks about how he redefined baseball and customer and employee experience by creating a culture that puts them first.
“Imagine what the best possible customer experience is and do that. Don’t settle for the way things have been done before.”
“Everyone talks about recruiting great talent. Don’t recruit, attract great talent. Build a culture that people want to be a part of. It’s the culture that keeps people.”
“Be patient in what you want for yourself, but be impatient about how much you give to others.”
Jesse Cole is the founder of Fans First Entertainment and the owner of the Savannah Bananas. He is the author of Fans First: Change The Game, Break the Rules & Create an Unforgettable Experience, Find Your Yellow Tux: How to Be Successful by Standing Out, and Banana Ball: The Unbelievably True Story of the Savannah Bananas.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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