There Is No Such Thing as Over-communicating With Your Customers
Shep Hyken interviews Jeffrey T. Mezger, Chairman, President and Chief Executive Officer at KB Home, one of the most recognized brands in homebuilding. They discuss the goal of being customer-obsessed, how your organization can provide an excellent experience in spite of supply chain issues and other problems, and more.
“Giving customers information is much more impactful and beneficial than saying nothing. Even if it’s something that is unpleasant, you have to talk to your customers.”
“When dealing with a customer, your team should ask, ‘What would the most customer-obsessed company in the world do?’”
“Customer satisfaction helps your business. It doesn’t cost you money, it makes you money.”
Jeffrey T. Mezger is the Chairman, President, and Chief Executive Officer at KB Home, one of the most recognized brands in homebuilding. Under his leadership, KB Home established itself as one of the most recognized brands in homebuilding.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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