Trends That Will Affect Customer Service and Customer Experience
Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing and consulting firm. He shares insights about the future of customer service and the power of customer experience in driving tremendous value for your business.
“Customer service and experience are how organizations can protect their revenue.”
“Always be learning. Nobody has a silver bullet, but we all have amazing experiences. We can learn, listen, support, and collaborate with each other.”
Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing and offshoring consulting firm. Recognized as a renowned thought leader in the industry through multiple mentions, Jonathan is a sought-after speaker and writer.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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