Shep interviews Mike Milliron, Chief Operating Officer of IMG Academy. He talks about the academy’s customer experience focus, innovative programs for empowering student-athletes, and its accreditation by Bain and Company for customer experience excellence.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
“You need to marry employee experience and customer experience, put a system around that, and act on it. Listening to your customers and your team is only powerful when you turn those insights into meaningful action.”
“Make sure there are opportunities for employees’ voices to be heard. Then act on that feedback.”
“Culture change is real and it’s powerful. If you rally the right people and put the right systems and structures together, you can have transformational change in a short period of time and have people excited about doing it.”
About:
Mike Milliron is the Chief Operating Officer of IMG Academy’s Bradenton campus. He focuses on creating an unrivaled experience for students, parents, campers, competitors, guests, and employees.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
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