Shep Hyken interviews Joel Makhluf. They discuss the need for more awareness and empathy among customer service agents and how AI and technology can provide that.
“Model the behavior of your best employees and coach the rest of your employees to that behavior.” – Joel Makhluf
“Strive for a more consistent customer experience with empathy baked into the formula.” – Joel Makhluf
“The way something is said—not just what is said—is an indicator of somebody’s true emotional state.” – Joel Makhluf
Joel Makhluf is the Director of Demand Generation at Cogito, an artificial intelligence company that provides real-time conversational guidance and analytics.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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