On this page you will find links to “back issue” Shepard Letter articles. Typically, these are short articles, tips or stories that can relate to just about anybody in any business. Many of these articles focus on customer service, customer loyalty, customer relations and more from Shep’s many years and experiences as a customer service speaker and customer service expert. You are welcome to reprint these articles for your organization to use in your publication to members and employees. Feel free to do minor edits and customize the articles to meet your specific needs. If you would like to discuss any major changes, please give us a call. Also, please send us a copy of your publication when you include the articles.

If you would like to have a copy of over 100 past Shepard Letter articles (along with many others) in a PDF format, please fill out the form below and we will email them to you immediately.

Shep Hyken has been writing business articles since 1983. Included in The Shepard Letter are customer service articles, customer loyalty articles, motivational articles, business tips and more. The Shepard Letter is written approximately once a month and is distributed via email. Feel free to email your comments and questions.

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