shephyken, Author at Shep Hyken | Customer Service Expert

Ten Reasons Why Customers Hate Calling You for Help

I have good news. Calling customer support is getting better, even if you don’t notice it yet. Part of the reason you might think it’s not improving is that past bad experiences have left such a “metaphorical scar” that you avoid making the call for many reasons I’ll share in just a moment.   (more…)

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