shephyken, Author at Shep Hyken | Customer Service Expert

AI First, Not AI Only

How can you not enjoy working with a company whose name is NiCE? Seriously, I’ve had the good fortune of working with NiCE for about 10 years. It is one of the largest AI companies for customer experience, working with businesses of all sizes, from SMBs to global enterprises. Recently, I’ve been working with Michele Carlson, senior product marketing manager, on several virtual events. Our most recent one was on the Top AI Trends CX Leaders Must Act On in 2026. (more…)

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