Shep Hyken\'s Customer Service Blog

Welcome to the Homepage for Be Amazing Or Go Home

Want to amaze your customers, impress the people you work with, and outshine your competition?




Creating customer amazement is not hard. It’s about focusing on the right habits—habits that build rapport, create trust, make sales, advance careers, and more. This is your guide to better relationships with your customers, your colleagues at work, and anyone else you have a relationship with. This is your guide to being amazing!

Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master – and Shep Hyken knows the tricks to making it your own. In BE AMAZING OR GO HOME, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

• Showing up ready to amaze

• Being proactive

• Craving feedback

• Taking responsibility

• Embracing authenticity

• Focusing on excellence

• Turning misery into magic

Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing!

“A great read for employees, managers, executives, and even people who just want to improve their relationships.”

Jeremy Watkin, head of quality at First Call Resolution.

“This is not just another business book with buzzwords and platitudes! Shep Hyken is the internationally recognized leading authority in this space. He uses entertaining storytelling to make critical points about consistently providing the best in customer experiences! Don’t miss this one.”

Don Hutson, New York Times #1 best-selling author, hall of fame speaker, and CEO of U. S. Learning.

“The seven amazement habits are must-haves for any company—or any employee—that wants to succeed and thrive in today’s experience-focused economy.”

Dennis Snow, professional speaker and best-selling author of Lessons from the Mouse.