Be a Star With Your Customers and Keep Them Forever
156 page hardcover book
This is the first book Shep wrote, and it is still one of his most popular and requested books! And, now it has been re-written with updated stories and examples!
Moments of Magic™ is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories that make a point, this book will teach you and everyone in your organization to deliver excellent service to your internal and outside customers.
Author, How to Win Customers and Keep Them for Life
Vice President Sales, SBC Publications
Vice President Marketing, Circle K Corporation