How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

207 page hardcover book

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This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers. Each of these strategies is supported by numerous examples and case studies from many different businesses and industries that include huge Fortune 50 companies to small local businesses. There is even a chapter on how individuals can be more convenient.

It’s this simple: Customers will pay for convenience. And they’ll choose to do more business with the people and companies that make their lives more convenient!