Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.
The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.
Amazing Business Radio airs every week on, itunes, Spotify, and other platforms and channels.
Bend Over Backwards For Your Customers
How to adopt a hospitality mentality within your organization.
Shep Hyken sits down with his friend and restaurateur Kim Tucci. They discussed “the hospitality mentality,” how to hire good people and ways to reduce employee turnover.
Be Nice… Always
Why (and How) to Put Your Customers at the Center of Your Decisions
Shep Hyken sits down with his close friend, colleague and customer service expert Buddy Rice. They discussed how he helped Delta Airlines with their customer service culture, what customers are really looking for, and the RATER service quality model.
Amazing Customer Service Tips From A Doctor
Techniques from the stage to optimize the patient/customer experience
Shep Hyken sits down with Dr. Bob Baker. They discussed his new book The Performance Of Medicine, how Bob relates his experiences as a magician and doctor to customer service, and how to optimize the customer/patient experience. There is a lot that anyone and any business can learn from Dr. Bob!
The Carnival Of Business Growth Strategies
Get smarter about building your company’s future
Shep Hyken sits down with Tiffani Bova, the global growth and innovation evangelist at Salesforce. They discussed her new book Growth IQ, what the carnival can teach you about business, and the 10 simple paths of business growth.
Delivering A Rockstar Customer Experience
Putting Your Customer First By Putting Your Employees First
Shep Hyken sits down with James Dodkins to discuss James’s new book, 136 Ideas For Rockstar Employee Engagement, having an employee mission, and the real definition of customer experience.
Leveraging Customer Data In Real Time
Focusing on Business Intelligence and Customer Experience
Shep Hyken sits down with Scott Walker, the CEO of ethosIQ,and discuss three levels of customer optimization, finding the correct customer service metrics to focus on, and why companies should give back to their communities.
The Holy Grail Of Customer Experience
How any sized business can create customer experience and loyalty.
Shep Hyken sits down with Craig McVoy, founder and Chief Experience Officer at Beyond Brand. They discussed Craig’s new book Beyond Brand, the seven customer experience principles every business must follow and the questions you must ask if you want your brand to compete in 2018 and beyond.
Artificial Intelligence Combined with Human Intelligence; the Future of Business Transformation
What can you do to help create an effortless customer experience?
Shep Hyken sits down with Jim Iyoob, the Chief Customer Officer at E-Tech Global Services, to discuss the balance between AI and human interaction and how to deliver a convenient and effortless customer experience.
Building A Winning Culture From Within
How to create a customer service culture that solves customers problems, increases revenue, and drives loyalty.
Shep Hyken discusses frontline leadership, conflict resolution, and customer loyalty with Jim Rembach, the president of Call Center Coach.
Turning Happy Customers into Brand Advocates
How will chat and chatbots transform customer service in the near future?
Shep Hyken discusses turning customers into viral promoters, a new customer-focused growth model, and the next phase of automated customer service with Michael Redbord, GM of the Service Hub at Hubspot.
Everybody Deserves a Voice
How does participation create a customer experience culture?
Shep Hyken sits down with Doug Bell, a customer experience consultant and founder and CEO of The Experience Manager, to discuss the benefits of creating a customer experience movement.
Color Your Customers’ World
How can you create strong customer loyalty while staying inspired?
Shep Hyken is joined by Marilyn Suttle, conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty.
Tools of the Trade: Learn the Tools Needed to Make a Great Customer Support Center
Discover the best tools and software to provide a great customer experience.
Shep Hyken sits down with Jackie Gonzalez, Vice President of Operations at PATLive to discuss the best tools and methods for a customer support organization.
Learn the Rules of Being Crisis Ready
Are you ready for a customer service or brand crisis?
Shep Hyken discusses handling and preparing for a customer service or brand crisis with Melissa Agnes, the author of Crisis Ready: Building an Invincible Brand in an Uncertain World.
Create Your Own “Secret Ingredient” to Stand Out From Competition
How can you separate yourself from the competition?
Shep Hyken is joined by Gigi Butler, the founder of Gigi’s Cupcakes, the largest cupcake franchise in the world, to discuss how she differentiated herself from the competition.
Grow Sales, Revenue, and Customer Loyalty While Improving the Customer Experience
How can you create a better online support experience for your customers?
Shep Hyken is joined by Jamie Edwards, Kayako’s co-founder and chief operating officer, all the way from London, to discuss the importance of live chat and how it can improve the customer service experience.
The Future is Here: Artificial Intelligence and Bots in Customer Service
How will AI and bots transform customer service in the near future?
Shep Hyken discusses the next phase of customer service, automated messaging, with Joshua March, Co-founder and CEO of Conversocial.
Deliver a Customer Experience That Would Make Mom Proud
Would your customers agree that your service is so good, you’d make mom proud?
Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? The “Make Mom Proud” Standard for How to Treat Your Customers, and discusses her book and the art of making customers happy.
How to Eliminate Friction and Improve the Customer Support Experience
How can you provide a better experience for the customer and an even better one for the agents?
Shep Hyken sits down with Brad Birnbaum, CEO and Co-Founder of Kustomer, to talk about how to understand and know everything about your customer.
7 Secrets for Successful Surveys
How would you like to provide a better survey experience for your customers?
Shep Hyken speaks with Martin Powton, Marketing Manager at Wizu. They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers.
Ushering in the Next Evolution of Brand Loyalty and Customer Experience
What does the future of brand loyalty look like?
Shep Hyken sits down with Patrick Reynolds, Chief Marketing Officer for SessionM, to discuss how technology is transforming traditional customer loyalty programs into a dynamic and personalized customer experience.
Use Moments of Magic™ to Transform Customers Into Superfans
How can you get happy customers to become your greatest marketing tool?
Shep Hyken sits down with Lars Kristensen, founder of NiceJob, to discuss the importance of customer reviews and making them effective marketing tools.
Could You Benefit from Virtual Power Teams?
What could virtual power teams do for you?
Shep Hyken sits down with Peter Ivanov, author of Virtual Power Teams, and discusses the benefits of teams that are spread across the globe but joined by one central focus.