Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.
The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.
Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Blake Morgan Shares How to Create Knock-Your-Socks-Off Customer Experiences
How do you create a customer experience that doesn’t just get business, but keeps customers coming back for more?
Shep Hyken interviews customer experience futurist, Blake Morgan, about her life, her book, and how to do more for your customers.
John Hall Shares Tips on Building Trust and Influence with Your Customers
How do you increase your influence with your customers?
Shep Hyken interviews John Hall, author and CEO/co-founder of Influence & Co., a content marketing agency that helps brands and individuals leverage expertise to create, publish, and distribute content. John shares how everyone can overcome trust barriers and build confidence and top-of-mind awareness through content marketing.
John Rossman on How to Innovate Like Amazon
What makes Amazon great?
Shep Hyken interviews John Rossman, author of The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Company and former executive at Amazon. John shares how Amazon creates a culture of operational excellence and innovation – and why you should, too.
Bryan Eisenberg Tells Us The Secrets of Amazon’s Success
How can your business be more like Amazon?
Shep Hyken interviews Bryan Eisenberg co-author of the book, Be Like Amazon: Even a Lemonade Stand Can Do It.
Nick Friedman Explains What It Takes to “Move the World”
How can you create a purpose-driven, values-based, socially-conscious company that can deliver both success and significance?
Shep Hyken interviews Nick Friedman, co-founder of College Hunks Hauling Junk and Moving about how to develop a customer-focused, values-based company that can benefit you, your employees and your customers. Continue reading
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy
What are some ways that you can show your customers, and your employees, that you are truly customer focused?
Shep Hyken interviews Megan Singh, Project Management Director at Squaremouth, a four-time Gold Stevie Award winner for Customer Service Department of the Year, to get ideas that you can implement in your organization. Continue reading
Kevin Berk on How to get Customers to Want to Leave Reviews
How can you improve both customer and employee satisfaction? By getting customers to provide feedback on individual employee service performance.
Shep Hyken interviews Kevin Berk, creator of a new customer rating platform called ServiceGuru, about how using services like these can improve your company revenues. Continue reading
Matt Dixon Discusses New Ways to Win the Battle for Customer Loyalty
A convenient, frictionless experience is something that consumers want and need, and are willing to pay for.
Shep Hyken interviews noted business writer and sought-after speaker, Matt Dixon, to define the effortless experience. Continue reading
Chris McCann, CEO of 1-800-Flowers, Shares How to Gain the Competitive Advantage
Can listening to your customers’ needs and wants actually provide a new strategic direction for your business?
Shep Hyken interviews Chris McCann, the President and CEO of 1-800-Flowers, who talks about how they built their business to more than a billion dollars in revenue based on customer feedback. Continue reading
Scott Moorehead on How Your Company Can Do Better with a Culture of Good
Can your business do better by doing good?
Shep interviews Scott Moorehead, co-author of Build A Culture of Good: Unleash Results by Letting Your Employees Bring Their Soul to Work, who discovered that it is possible, as he went through a process that reignited passion and loyalty in his employees.
Amy Downs on How Customer Obsession Can Drive Your Bottom Line
Are you obsessing about taking care of your customers? If not, maybe you should!
Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, a connected video conferencing company, about why you should be obsessed about taking care of your customers.
Adam Dorrell on How to Monetize the Net Promoter Score
How do you use the Net Promoter Score® to retain your customers? How can you make money by understanding the numbers behind this survey? How can you sell the C-Suite on the benefits of investing in Customer Retention?
Shep Hyken interviews Adam Dorrell, the CEO and co-founder of CustomerGauge.