blog-header brought to you by Salesforce 13.png

Latest "Customer Service" Posts

Customer service is what I’m all about. It is my life’s mission to help companies create a customer service experience that customers think is amazing. So, I thought it would be nice to own the domain name But, surely some company that is totally focused on their customers would already own it. So, I typed the URL into the Internet browser and found out… it was for sale. Nobody was using this domain. Really? Continue reading

Thomas A. Stewart and Patricia O’Connell on
How to Deliver an Exceptional Customer Experience
– By Design

Is your business equipped to deliver exceptional customer experiences? Shep Hyken speaks with Thomas A. Stewart and Patricia O’Connell, authors of the new book “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” who assert that a customer’s experience should be designed just as thoughtfully as your product was designed.  A successful customer experience will not happen by accident.
Continue reading

Mat Patterson on How to Scale and
Grow Your Customer Service

Shep Hyken speaks with Customer Evangelist of Help Scout, Mat Patterson, about the difficulties of maintaining great customer service while your company grows. While the focus is on growing companies, Mat shares some amazing tips for creating and maintaining great customer service that can be applied to any company. As an organization grows, this episode of Amazing Business Radio is more important than ever, as it can provide you with some of the answers you need to know no how to scale your customer service to keep up with the growth of your company.
Continue reading

Nate Spears on Providing Exceptional Customer Service
in the Digital Age

Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service. Continue reading

Roy AtkinsonRoy Atkinson on Amazing Technology and
Advances in the World of Customer Service

Shep Hyken speaks with HDI’s senior writer/analyst, thought leader, customer support guru, and co-host of the popular #CustServ Tweet Chat, Roy Atkinson. They discuss how technology is advancing customer service and support.
Continue reading

Donna Peeples ABRDonna Peeples on How Brands Can Embrace Change
and Improve Customer Service

Shep Hyken speaks with Donna Peeples, a customer experience expert and Chief Customer Officer of Pypestream, a technology company offering secure mobile messaging, about how embracing change can enhance customer service and improve customer loyalty. Before Pypestream, Donna was Chief Customer Officer at AIG Property and Casualty, where she was responsible for leading communication, management, service delivery strategies, and practices for customers. Continue reading

Colin Shaw on Taking Your Customer Experience
to the Next Level

Shep Hyken speaks with founder and CEO of Beyond Philosophy and bestselling author, Colin Shaw. They discuss Colin’s new book “The Intuitive Customer: 7 Imperatives for Moving Your Customer Experience to the Next Level.” Colin shares tips to help you understand your customer’s behaviors and how you can use that to increase sales. Is customer service important to you? Is sales important to you? Then, this episode of Amazing Business Radio shouldn’t be missed!
Continue reading

Bruce TurkelBruce Turkel Shows Us How to Brand for
Customer Service Success

Shep speaks with branding expert, author, and professional speaker Bruce Turkel about how to brand your company for customer service. Bruce shares important tips and tools from his new book, “All About Them,” as they discuss the influence your customers have on your brand and how properly branding your company is essential for success. Listen to this episode of Amazing Business Radio and learn how to build your brand and reputation with your customers. The book may be titled, “All About Them,” but this episode is all about you!

Continue reading

Tricia MorrisTricia Morris On What’s Changing In Customer Service

Shep Hyken speaks with customer service thought leader, author, Sr. Product Manager at Microsoft, and one of the top customer service influencers of 2016, Tricia Morris, about global customer service. Tricia shares stats and facts from Microsoft’s State of Global Customer Service Report and how customer service is changing globally. They talk about how customer expectations are changing, and just as important, what customer support centers are doing about those changes. This is must-have information to help you navigate the ever changing world of customer service.

Continue reading

Jeff Lesser Talks about Improving Customer Service with Twitter

Shep Hyken speaks with Twitter’s Senior Marketing Manager, Jeff Lesser, about  how to use Twitter for customer service. More and more customers are posting comments and questions for companies on Twitter. It is becoming a viable customer service channel as an alternative to email and the phone. Jeff shares several best practices and new tools that Twitter has created especially for customer service. They discuss how social media has greatly impacted customer service interactions between the customer and businesses, and how you can use this to your advantage. Don’t miss out on Jeff’s expert advice on how to improve customer service using Twitter!

Continue reading