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Archived Articles

TV/Video Interviews with Shep CX Talks with Shep Hyken October 19, 2022 — Click here to watch How to Recession-Proof Your Support September 28, 2022 — Click here to watch Are Customer Surveys Actually Hurting the Overall Customer Experience? It Depends September 15, 2022 — Click here to watch Why CX Expectations are Sky-high & How Brands […]

TV/Video Interviews with Shep

CX Talks with Shep Hyken

October 19, 2022 — Click here to watch

How to Recession-Proof Your Support

September 28, 2022 — Click here to watch

Are Customer Surveys Actually Hurting the Overall Customer Experience? It Depends

September 15, 2022 — Click here to watch

Why CX Expectations are Sky-high & How Brands Can Meet Them

September 2022 — Click here to watch

In Conversation with Shep Hyken | Ozonetel

March 29, 2022 — Click here to watch

Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert

February 8, 2022 — Click here to watch

How to Get Customers to Come Back Again & Again on iQor

September 28, 2021 — Click here to watch

How Do You Create Customer Loyalty?

September 23, 2021 — Click here to watch

How to Get Customer to Come Back Again & Again

September 22, 2021 — Click here to watch

Shep Hyken Talks The 3 Game Changing Words In Customer Service

September 22, 2021 — Click here to watch

How To Get Repeat Customers With Best-Selling Author Shep Hyken

September 20, 2021 — Click here to watch

Getting Customers to Keep Coming Back with Shep Hyken

September 5, 2021 — Click here to watch

The Wise Pineapple Juicy Tidbits: Shep Hyken

July 5, 2021 — Click here to watch

Getting Customers to Say “I’ll Be Back” with Shep Hyken

Jun 16, 2021 — Click here to watch

Shep Hyken: I’ll Be Back by The Heart of CX

May 13, 2021 — Click here to watch

The Art of Getting Repeat Customers – Spotlight CX With Shep Hyken

April 18, 2021 — Click here to watch

Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert

April 16, 2021 — Click here to watch

Customer Service Strategies – Michael Angelo Caruso Interviews Shep Hyken

April 13, 2021 — Click here to watch

Modern Leadership Live! – Best Modern Leaders Connect With Their Employees

March 1, 2021 — Click here to watch

How to Be Accessible to Customers – A Chat with Shep Hyken

January 26, 2021 — Click here to watch

CBT Automotive Newscast: 10 Retail Predictions All Business Owners Should Prepare For – Shep Hyken

January 25, 2021 — Click here to watch

How to Create Customer Loyalty with Shep Hyken

January 18, 2021 — Click here to watch

The Role of Customer Experience in Today’s Digital Era

December 9, 2020 — Click here to watc

Black Friday Survival Guide 2020: 9 Experts Share Insights

November 13, 2020 — Click here to watch

CBT Automotive Newscast: How the Customer Experience is Different in a COVID-19 World 

October 20, 2020 — Click here to watch

How to Start Improving Diversity and Inclusion in Contact Centers

October 8, 2020 — Click here to watch

Customer Service in 2020 with Shep Hyken

October 14, 2020 — Click here to watch

Shep Hyken X Vue.ai – What Does Customer Service Mean in 2020?

September 24, 2020 — Click here to watch

How to Build Relationships and Create Experiences Now

June 21, 2020 — Click here to watch

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken, NYT Best Selling Author

May 22, 2020 — Click here to watch

Supporting and Retaining Your Customer Base During Times of Crisis – Shep Hyken, NYT Best-Selling Author

April 13, 2020 — Click here to watch

Tried and True Ways to Create an Amazing Customer Experience

April 3, 2020 — Click here to watch

Shep Hyken, Customer Service & Experience Expert Speaks to Engati

March 31, 2020 — Click here to watch

How to Create an Amazing Customer Experience with Shep Hyken and Jeff Toister

March 31, 2020 — Click here to watch

The Cult of the Customer: Shep Hyken Identifies the Necessary Phases to Turn Your Customers into Evangelists

February 6, 2020 — Click here to watch

The Customer is not Always Right. But They are Always the Customer, Mind Your Business with Yitchok Saftlas

July 31, 2019 — Click here to watch

The Atlanta Small Business Show on CBS46 and Peachtree TV: Episode 16 

July 5, 2019 — Click here to watch

3 Ways to Create an Amazing Customer Experience Through Service, with Shep Hyken [VIDEO], SmarterCX by Oracle

June 4, 2019 — Click here to watch

Customer Service and Experience with Shep Hyken on Ignite with Vicki Guy

June 4, 2019 — Click here to watch

Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken, CX Expert and Best Selling Author, CBT News

May 28, 2019 — Click here to watch

Live from ModernCX 2019: 3 Days of Customer Experience Takeaways 

Oracle’s Daniel Foppen and CX expert Shep Hyken talk about creating an amazing customer experience in a modern world and how customer service makes or breaks an experience, no matter how great the rest of the journey.

March 21, 2019 — Click here to watch

Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert by Atlanta Small Business Network

March 21, 2019 — Click here to watch

The Atlanta Small Business Show on CBS: Episode 1

February 20, 2019 — Click here to watch

Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business by Atlanta Small Business Network

January 30, 2019 — Click here to watch

Make Your Customer’s Experience More Convenient With These Six Principles, Atlanta Small Business Network

November 28, 2018 — Click here to watch

How to Create a Loyal Customer, not Just a Satisfied One, Atlanta Small Business Network

October 26, 2018 — Click here to watch

6 Principles of the Convenience Revolution Interview With Skip Prichard

October 9, 2018 — Click here to watch

Shep Hyken Interview Sept. 2018 for the Harvey MacKay Academy

September 24 — Click here to watch

Unforgettable Episode 1: Balance Between Digital and Human Experience

August 3, 2018 — Click here to watch

Rockstar CX Live with James Dodkins

July 30, 2018 — Click here to watch

Rockstar CX Live with James Dobkins

February 26, 2018 — Click here to watch

How to Use Customer Service to Stand Out from the Competition, Hosted by Nick Francis, Help Scout

October 16, 2017 — Click here to watch

Shep Hyken on Simplifying the Customer Journey with Tom Asher, Humach

May 4. 2017 — Click here to watch

DisrupTV Featuring Shep Hyken, Chief Amazement Officer at Shepard Presentations 8.5.16

August 5, 2016 – Click here to watch

Shep Hyken: The Future of Customer Service, 1to1 Media

June 27, 2016 – Click here to watch

The Art of Amazing Your Customers with Vala Afshar, Salesforce Series Pass

May 26, 2016 – Click here to watch

#Simpletalk – Interview with Shep Hyken & Nicholas Kontopoulos – Amaze Every Customer – SAP hybris

February 16, 2016 – Click here to watch

Interview with Shep Hyken 2015 SAP Hybris Customer Days Event

December 20, 2015 – Click here to watch

Creating An Effective Return Policy with JJ Ramberg, MSNBC

December 20, 2015 – Click here to watch

Why Customers Want a Simple, Personalized Experience with Shep Hyken

August 7. 2015 – Click here to watch

Best Seller TV :: Shep Hyken, C-Suite TV

This episode features Shep Hyken, author of Amaze Every Customer Every Time as he explores the demanding and important world of customer service, and how stellar service can elevate a company from good to great using Ace Hardware as the model of great.

January 14, 2015 – Click here to watch

Social Shake-Up 2014: Customer Service is the New Marketing, Social Media Today

September 30, 2014 – Click here to watch

Reaction to GM’s CEO on Capitol Hill – Fox Business

Tuesday, April 1, 2014 — Click Here to Watch

UPS, FedEx and retailers under fire for holiday shipping delays – Fox Business

Thursday, December 26, 2013 — Click Here to Watch

Shep Talks Customer Service on The Today Show

Sunday, July 21, 2013 – 2:30 minutes — Click here to watch.

Skip Prichard Interview with Shep: 7 Customer Service Strategies for an Amazing Customer Experience

October 3, 2012 – 15 minutes — Click here to watch.

Recent Radio/Podcast Interviews with Shep

Honor Thy Customer

December 05, 2022 — Click here to listen

What the Customer Expects

November 30, 2022 — Click here to listen

Engaged Employees Deliver Enhanced Customer Service

October 20, 2022 — Click here to listen

74% of Customers will SWITCH to a Competitor for a Better Experience featuring Shep Hyken

September 28, 2022 — Click here to listen

How Customers Come Back

August 9, 2022 — Click here to listen

Maximizing the Member Experience

August 1, 2022 — Click here to listen

How To Create Loyalty and Amazing Customer Experiences

August 1, 2022 — Click here to listen

I’ll Be Back With Shep Hyken

July 20, 2022 — Click here to listen

Become Your Own Superhero

July 01, 2022 — Click here to listen

Common Sense Ways to Get Customers to Come Back Again and Again

June 29, 2022 — Click here to listen

An interview with Chief Amazement Officer, Customer Service & Experience Expert

June 16, 2022 — Click here to listen

Making AMAZING Service Your Firm’s Norm w/ Shep Hyken

June 7, 2022 — Click here to listen

Consistent and Predictable CX

April 25, 2022 — Click here to listen

Shep Hyken On Experiences

March 21, 2022 — Click here to listen

Are Your Customers Coming Back Again and Again and Again?

March 14, 2022 — Click here to listen

How Automation is Transforming Customer Service and Customer Experience

March 10, 2022 — Click here to listen

I’ll Be Back: How to Get Customers to Come Back Again and Again!

February 8, 2022 — Click here to listen

Create An Amazing Customer Experience with Shep Hyken

February 1, 2022 — Click here to listen

How to Give Million-dollar Customer Service With Shep Hyken

December 14, 2021 — Click here to listen

How to Improve Customer Retention

December 11, 2021 — Click here to listen

CX New Year’s resolutions: Innovate for 2022

December 8, 2021 — Click here to listen

The Andy Social Podcast featuring Shep Hyken

November 29, 2021 — Click here to listen

Creating ‘Moments of Magic’ Within Your Customer Experience

November 29, 2021 — Click here to listen

Focusing on Customer Behavior with Shep Hyken

November 25, 2021 — Click here to listen

Shep Hyken on the Anatomy of Customer Loyalty

November 4, 2021 — Click here to listen

How to Get Customers to Come Back Again and Again with Shep Hyken

November 2, 2021 — Click here to listen

Dealing with Difficult Customers

October 27, 2021 — Click here to listen

“I’ll Be Back” with Thrive LOUD

October 26, 2021 — Click here to listen

I’ll Be Back! featuring Shep Hyken in WOR 710 Mind Your Business with Yitzchok Saftlas

October 21, 2021 — Click here to listen

DisrupTV Episode 254, Andrew Shikiar, Shep Hyken, Neha Mirchandani

October 19, 2021 — Click here to listen

WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty

October 15, 2021 — Click here to listen

Shep Hyken: How to Get Customers to Come Back Again and Again

October 11, 2021 — Click here to listen

How to Win More Repeat Business by Improving the Customer Experience

October 5, 2021 — Click here to listen

Perfect Customer Service, Outstanding Customer Experience

September 27, 2021 — Click here to listen

Amaze Your Customers w/ Shep Hyken

September 24, 2021 — Click here to listen

​​Shep Hyken on Getting Customers to Come Back Again and Again

September 23, 2021 — Click here to listen

Creating Amazing Experiences for Customer Loyalty w/ Shep Hyken

September 22, 2021 — Click here to listen

Press 1 For Nick with Shep Hyken

September 22, 2021 — Click here to listen

Getting Customers to Come Back Again & Again with Shep Hyken

September 22, 2021 — Click here to listen

I’ll Be Back – How to Get Customers to Come Back Again and Again

September 22, 2021 — Click here to listen

The Metric That Is More Important Than Nps and Csat – Interview With Shep Hyken

September 21, 2021 — Click here to listen

How to Get Customers to Come Back Again and Again with Shep Hyken

September 21, 2021 — Click here to listen

How To Build Real Customer Loyalty – Customers Coming Back Again And Again

September 21, 2021 — Click here to listen

Keep Your Customers Coming Back with Shep Hyken

September 20, 2021 — Click here to listen

Shep Hyken’s New Book: “I’ll Be Back”

September 21, 2021 — Click here to listen

I’ll Be Back! featuring Shep Hyken

September 20, 2021 — Click here to listen

Creating an “I’ll Be Back” Client Experience With Shep Hyken

September 20, 2021 — Click here to listen

I’ll Be Back! The Phrase We All Want Our Customers to Say…

September 18, 2021 — Click here to listen

Service that Drives Repeat Visitation

September 2021 — Click here to listen

TradeshowGuy Monday Morning Coffee: Shep Hyken

September 13, 2021 — Click here to listen

The Marketing Book Podcast: I’ll Be Back by Shep Hyken

September 10, 2021 — Click here to listen

In Conversation with Shep Hyken

September 7, 2021 — Click here to listen

Reducing the Friction – Shep Hyken on Customer Service

September 6, 2021 — Click here to listen

How Customer Service Evolves with Digital Media 

September 6, 2021 — Click here to listen

Why Repeat Customers May Not Be Loyal Customers

September 3, 2021 — Click here to listen

I’ll Be Back ft Shep Hyken

September 1, 2021 — Click here to listen

How to Start a Keynote Speaking Career with Shep Hyken

September 1, 2021 — Click here to listen

PNC C-Speak: The Language of Executives St. Louis with Shep Hyken by News Radio

August 31, 2021 — Click here to listen

A Management View on How CX Insights Teams Can Become Rockstars Within The Organization

August 27, 2021 — Click here to listen

How To Get Customers Back And Back Again

Aug 26, 2021 — Click here to listen

6 Steps To Build Returning Customers

August 24, 2021 — Click here to listen

6 Steps To Build Returning Customers

Aug 24, 2021 — Click here to listen

How To Craft The Perfect Customer Retention Strategy w/ Shep Hyken, CAO of Shepard Presentations

August 19, 2021 — Click here to listen

Coach the Coach with Shep Hyken

August 17, 2021 — Click here to listen

Crack the Customer Code with Shep Hyken

August 17, 2021 — Click here to listen

Getting Customers Back To Buy Again & Again

Aug 11, 2021 — Click here to listen

You Prefer Amazing or Average Customer Service? How Would Your Customers Respond? by The Big Bid Theory

Aug 4, 2021 — Click here to listen

The Art of Creating Brand Advocates With Shep Hyken by On Brand

July 26, 2021 — Click here to listen

Creating Repeat Customers featuring Shep Hyken by The Agile World with Greg Kihlstrom

June 3, 2021 — Click here to listen

Shep Hyken: Customer Service or No-service? by The Rabbi & The Shrink

May 27, 2021 — Click here to listen

Competing BIG as a Small Business featuring Shep Hyken by The Gonzo Experience

May 26, 2021 — Click here to listen

TradeshowGuy Monday Morning Coffee: Shep Hyken

May 24, 2021 — Click here to listen

Customer Feedback Deserves Quick Response! with Shep Hyken & Ethan Beute)

May 14, 2021 — Click here to listen

6 Strategies to Improve Company Culture featuring Shep Hyken by The Enlightened Executive with Susan Drumm

May 12, 2021 — Click here to listen

Hall of Fame Speaker, New York Times Bestselling Author and Customer Experience Expert, Shep Hyken by Winning Digital Customers with Howard Tiersky

May 6, 2021 — Click here to listen

CX Decoded Podcast: Building Customer Trust in Unprecedented Times by CX Decoded with Rich Hein and Dom Nicastro

May 4, 2021 — Click here to listen

Why Customer Experience Is So Important for Your Brand by ExPEERience with Paula Hansen

April 12, 2021 — Click here to listen

Shep Hyken: How To Get Customers Back Again & Again by Doing CX Right Podcast with Stacy Sherman

April 5, 2021 — Click here to listen

Amaze Your Customers w/ Shep Hyken by Flip The Switch

March 12, 2021 — Click here to listen

Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep! by CX Human Lab

March 11, 2021 — Click here to listen

Shep Hyken on Moments of Truth, “Truth Gap” and why employee engagement matters by Be Customer Led

March 10, 2021 — Click here to listen

Speak Your Way to Cash Interview with Shep Hyken by Ashley Kirkwood

March 1, 2021 — Click here to listen

Customer Experience Tactics for 2021 & Beyond with Shep Hyken – CX and Customer Service Expert by The Thrifty Marketer Podcast

February 28, 2021 — Click here to listen

How to Create Amazing Customer Experiences Using Story by The Business of Story

February 2021 — Click here to listen

How to be Accessible to Customers – A Chat with Shep Hyken

January 28, 2021 — Click here to listen

The 6 Stages of Convenience – with Shep Hyken

January 26, 2021 — Click here to listen

Tales From the Customer Service Guru

January 14, 2021 — Click here to listen

Off-Stage Revenue with Shep Hyken – NSA Speakernomics Podcast

January 13, 2021 — Click here to listen

Shep Hyken Author of “Moments of Magic” – The Best Business Minds Podcast

January 5, 2021 — Click here to listen

Customer Experience of the Future: What Businesses Are Doing Differently with Shep Hyken | Ep. 2

January 1, 2021 — Click here to listen

Shep Hyken’s Predictions for 2021

December 22, 2020 — Click here to listen

Shep Hyken, Customer Experience Author on Getting Great Reviews

December 21, 2020 — Click here to listen

The CX Leader Podcast with Steve Walker: Storytime

November 17, 2020 — Click here to listen

OneTAKE Live: Customer Service Magic With Shep Hyken

November 4, 2020 — Click here to listen

Business Confidential Now: How to Create a Customer Service Culture You Can Be Proud Of

October 30, 2020 — Click here to listen

Avtex Experience Points: Ep. 2 – Shep Hyken

October 29, 2020 — Click here to listen

Exploring the Magic of Amazing Customer Service: Shep Hyken

October 23, 2020 — Click here to listen

CX Interview Series with Shep Hyken – Chattermill Spotlight Show

September 29, 2020 — Click here to listen

The Magic of Making Customers Happy

September 23, 2020 — Click here to listen

The Customer First Show: Putting Amazing Into Your Own Customer Service

September 17, 2020 — Click here to listen

Beyond Technique: Shep Hyken Discusses How to Be Proactive and Build Customer Loyalty 

September 16, 2020 — Click here to listen

We Must Adjust to EXCEED Our Customer’s Expectations with Shep Hyken – Talent + Talks Episode 5

September 16, 2020 — Click here to listen

CX Bites: The Best of Customer Experience Insights

September 14, 2020 — Click here to listen

Season 2, Episode 197 – Building Amazing Trust with Customers! With Shep Hyken & Tim Shurr

September 12, 2020 — Click here to listen

155: Shep Hyken – The Master of Customer Service and Customer Experience

September 3, 2020 — Click here to listen

How to WOW Your Clients with Amazing Customer Experiences – Shep Hyken

September 1, 2020 — Click here to listen

4: Humanizing the Customer Experience: Recipes for Customer Success (Part 1) w/Shep Hyken

August 26, 2020 — Click here to listen

Brands and Crisis Management: Drawing the Line Between Good and Bad Practices

August 18, 2020 — Click here to listen

How Do I Create a More Convenient Customer Experience? With Shep Hyken

August 6, 2020 — Click here to listen

Rounding the Bases with Joel Goldberg Podcast: Ep. 417 Shep Hyken

July 6, 2020 — Click here to listen

CCW Happy Hour Podcast: Episode 4 ft. Shep Hyken

July 1, 2020 — Click here to listen

The Future of Customer Experience – CommBox CMO, Ran Yosef hosting Shep Hyken

June 10, 2020 — Click here to listen

EP206: Shep Hyken – How to Create Passionate Customer Evangelist For Your Company

June 8, 2020 — Click here to listen

Brick and Mortar Reborn Podcast 2: Shep Hyken

June 1, 2020 — Click here to listen

Customer Experience – Communication Throughout COVID-19

May 29, 2020 — Click here to listen

The Cult of the Customer–Shep Hyken

May 21, 2020 — Click here to listen

355: Moments of Magic, Bigger Than Elvis, & the Importance of Convenience with Shep Hyken

May 13, 2020 — Click here to listen

The Cult of the Customer with Shep Hyken

May 8, 2020 — Click here to listen

AB 221 LIVE! The Cult of Engagement with Shep Hyken and Doug Pittman

May 4, 2020 — Click here to listen

Shep Hyken: Customer Service Done the Right Way

April 27, 2020 — Click here to listen

B2B Insights Podcast #6: CX – More Important Than Ever in Times of Uncertainty

April 22, 2020 — Click here to listen

73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss

April 21, 2020 — Click here to listen

Shep Hyken: Creating amazing customer experiences

April 20, 2020 — Click here to listen

The Convenience Revolution: An Interview with Shep Hyken, Customer Service and Experience Expert

March 31, 2020 — Click here to listen

Crack the Customer Code Podcast – 413: Shep Hyken, The Cult of the Customer Revisited

March 31, 2020 — Click here to listen

One Last Thought Podcast – What I Did with My Day Planner

March 29, 2020 — Click here to listen

People Are Animals Too, Darnit! – Excellence in Customer Service with Shep Hyken

March 27, 2020 — Click here to listen

Retail Rundown – with Chris Ressa and Shep Hyken

March 16, 2020 — Click here to listen

Shep Hyken on Fostering The Cult Of The Customer

March 12, 2020 — Click here to listen

1038 Shep Hyken: Turn Your Satisfied Customers Into Customer Evangelists

March 2, 2020 — Click here to listen

Ep. 11: Shep Hyken by Standing Ovation Podcast with Jay Baer

January 27, 2020 — Click here to listen

Live Agent Podcast: An Interview with Shep Hyken – Customer Service & Experience Expert

January 22, 2020 — Click here to listen

Creating an Amazing Customer Experience by Being “Slightly Better Than Average”

January 21, 2020 — Click here to listen

Empowering Your Employees to Act Like an Owner with Shep Hyken

January 8, 2020 — Click here to listen

The Leadership Habit Podcast: A Look Back at 2019 – The Convenience Revolution with Shep Hyken

January 1, 2020 — Click here to listen

Voice of Experience Podcast Episode 124: Effective Content and Social Media Marketing

December 31, 2019 — Click here to listen

Fortunes From Speaking Podcast Episode 52: Shep Hyken

December 31, 2019 — Click here to listen

Episode 16: Shep Hyken by Forward Focused

December 16, 2019 — Click here to listen

S2E10 The Be Amazing or Go Home Edition with Shep Hyken

November 18, 2019 — Click here to listen

Ep. 166: Shep Hyken – Focus On Your Client’s Experience

November 13, 2019 — Click here to listen

Working Smarter: Presented by Calabrio Episode 5: Shep Hyken

November 11, 2019 — Click here to listen

Amazement in Sales by Shep Hyken

November 8, 2019 — Click here to listen

Retail Rundown with Guests Charlie Cole and Shep Hyken

November 4, 2019 — Click here to listen

World of Speakers E.65: Tips for taking your speaking business to the next level

October 29, 2019 — Click here to listen

How to earn a perfect satisfaction score? Survey Sparrow

August 1, 2019 — Click here to listen

‘Episode 193: Shep Hyken, award-winning customer service expert and Chief Amazement Officer’ by 77WABC Mind Your Business

July 9, 2019 — Click here to listen

Revolutionizing Convenience Through Customer Service With Shep Hyken on The Top One Percent

July 2, 2019 — Click here to listen

The Leadership Habit Podcast Ep. 6: Customer Service and The Convenience Revolution with Shep Hyken

June 24, 2019 — Click here to listen

490: Shep Hyken – Be Amazing or Go Home with Scott Wells

May 2, 2019 — Click here to listen

Who’s Your Real Customer-Mom or Child? | Episode 13 with Dave Simon

April 4, 2019 — Click here to listen

Ep.9 Always Deliver Amazing with Shep Hyken – Millionaire Car Salesman Podcast

March 19, 2019 — Click here to listen

TVVBP11: Shep Hyken — Amazing Customer Experiences 

February 13, 2019

Revolutionizing Convenience Through Customer Service Customer Service – The Top 1%

February 7, 2019 — Click here to listen

How To Innovate In A World Driven By Speed, Ease and Convenience – LaunchStreet

February 6, 2019 — Click here to listen

The Convenience Revolution on Social Geek Radio

January 22, 2019 — Click here to listen

Amplify Your Mindset – Episode 9 with Ricky Kalmon

January 3 — Click here to listen

Why Convenience Wins with Shep Hyken and Roger Dooley

December 20 — Click here to listen

Win Customers with Convenience with Barry Moltz

December 10, 2018 — Click here to listen

How to Have the Best Customer Service with Shep Hyken and Leading with Courage, Compassion, and Wisdom with Jim Bouchard

November 7, 2018 — Click here to listen

CX Leader Podcast with Steve Walker: Convenience Trumps Price

November 5, 2018 — Click here to listen

The Convenience Revolution, Creative Warriors with Jeffrey Shaw

October 17, 2018 — Click here to listen

MBA1113 Guest Teacher: Shep Hyken- How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty

October 15, 2018 — Click to here listen

How to Make Your Experience Convenient – The Intuitive Customer Podcast

October 13 — Click to Listen

Convenience helps you stand out and creates fierce loyalty – Interview with Adrian Swinscoe & Shep Hyken

October 5, 2018 — Click to here listen

Convenience with Shep Hyken – Episode 57

October 1, 2018 — Click to here listen

Convenience Revolution With Shep Hyken – 6 Pixels Podcast

September 23, 2018 — Click to here listen

The Marketing Book Podcast: “The Convenience Revolution” with Douglas Burdett

September 20, 2018 — Click to here listen

6 Strategies For Making Life Easier For Your Customers with Dennis Snow

September 6, 2018 — Click here to listen

CX Files with Mark Hillary

August 31, 2018 — Click here to listen

Using Convenience to Disrupt the Competition – DuctTape Marketing with John Jantsch

August 16, 2018 — Click here to listen

The Big Bid Theory – How to Elevate Your Customer Service in 6 Steps and Jim’s Goal to Deep Six This Crazy Bids

August 2, 2018 — Click here to listen

CXChronicles Podcast Episode 35 — with Shep Hyken, New York Time’s Best Selling Author

July 31, 2018 — Click here to listen

TradeshowGuy Monday Morning Coffee, March 26, 2018: Shep Hyken with Tim Patterson

March 26, 2018 — Click here to listen

SBM 073: How to Improve Customer Engagement with Shep Hyken with Tom Libelt

March 16 — Click here to listen

Amaze Every Customer with Shep Hyken – Episode #28 with Evan Hackel

March 12 — Click here to listen

Episode 006: Charge Podcast with Gary Wilbers

February 26, 2018 — Click here to listen

719: When You Focus on People Sales Eventually Follow with Shep Hyken Founder and Owner of Shepard Presentations | The Entrepreneur Way

January 19, 2018 — Click here to listen

Business Done Differently: Shep Hyken – Learn The Secrets To Amaze Any Customer 

January 18, 2018 — Click here to listen

The Mind Your Own Business Podcast | Photofocus Podcast

January 12, 2018 — Click here to listen

C-Suite Success Radio with Sharon Smith

January 8, 2018 — Click here to listen

BM106: How to Use Podcasts and More to Attract New Clients 

October 12, 2017

The Business Builders Show with Marty Wolff, “Chief AMAZEMENT Officer” Shep Hyken

September 26, 2017 — Click here to listen

Episode #030: Creating a Customer Service Culture with Shep Hyken, The Buyer’s Mind With Jeff Shore

August 30, 2017 — Click here to listen

Amazing Customer Service with Shep Hyken, Adam Toporek

169: Customer Service Expert Shep Hyken, Dave Mastovich

June 28, 2017 — Click here to listen

Taking It To A Whole New Level of Being Extraordinary with Shep Hyken, Yanique Grant

June 7, 2017 — Click here to listen

How To Become A Professional Speaker, The Modern Customer Podcast with Blake Morgan

June 6, 2017 — Click here to listen

EP36: Shep Hyken – How To Deliver Amazing Customer Service, The Successful Bookkeeper podcast

May 15, 2017 — Click here to listen

Shep Hyken with Shepard Presentations on Business Writers Radio

November 22, 2016 — Click here to listen

BUSINESS SIDEKICK #15: Customer Service: Then, Now, and the Future by LiveChat

October 13, 2016 — Click here to listen

SHEP HYKEN Smilin’ and Dialin’ on The Bill Murphy Show

August, 2. 2016 — Click here to Listen

Customer Service Success with Warwick Merry

May 30, 2016 — Click here to listen

TBJA 254 How To Get And Keep Customers, Shep Hyken

April 27, 2016 — Click here to listen

Hall of Fame Speaker, Shep Hyken, shares (3) strategies to dominate your industry by offering world-class customer experiences, Success Hackers

April 11, 2016 — Click here to listen

Building loyal relationships with your customers and employees with Shep Hyken. by Mike J. Agugliaro, CEO Warrior

April 4, 2016 — Click here to listen

Episode 176: How your moments of magic can amaze customers, with Shep Hyken. Onward Nation

February 22, 2016 — Click here to listen

Amazement Culture Shep Hyken & Venture and Vultures Chapter 17

December 4, 2015 — Click here to listen

Shep Hyken: Customer Experience Expert on Crack the Customer Code Podcast

November 5, 2015 – Click here to listen

Winning the Game of Life Podcast with Shawn Chhabra Interviewing Shep Hyken

October 23, 2015 – Click here to listen

032: Shep Hyken: What did I sign up for, FastLeader Show with Jim Rembach

September 2, 2015 – Click here to listen

Patient Amazement with Shep Hyken: Howard Speaks Podcast #119, Dentaltown with Howard Farran

August 13, 2015 – Click here to listen

Ep. 48 Shep Hyken, Customer Service Expert and Best Selling NY Times Author, by Doug Sandler

July 22, 2015 – Click here to listen

AES Nation: Shep Hyken Takes Action on Differentiating and Delivering World-class Client Experiences – Episode #71

January 29, 2015 – Click here to listen

PODCAST: The Great Shep Hyken on Truly Great Customer Service with Steve Strauss

December 5, 2014 – Click here to listen

Back to School: Lessons in Customer Service, SAP’s The Customer Edge with Game-Changers Radio

November 5, 2014 – Click here to listen

What Does Customer Experience Mean for Your Social Business?, Social Media Today webinar 

October 23rd, 2014 — Click here to listen

Amaze Every Customer Every Time radio show hosted by Chris Ruisi

September 3, 2014 — Click here to listen

The Sales Whisperer with Wes Schaeffer

June 2014 — Click here to listen

#96 Shep Hyken – Creating a Great Customer Experience to Grow Your Biz, The Entrepreneur Radio Show

 — Click here to listen

Amazing Tomorrow’s Customers Podcast with David Pittman 

May 6, 2013 – 24 minutes — Click here to listen

The Amazement Revolution: Shep Hyken Talks Customer Service by Jon Hansen

October 19, 2012 – 45 minutes — Click here to listen

“The Amazement Revolution” with Shep Hyken! by Phil R Taylor

February 28, 2012 – 55 minutes — Click here to listen

Recent Articles Featuring Shep

14 Best Customer Service Blogs to Follow in 2022 

by Tetiana Shataieva, November 1, 2022

Emotion May Be the Missing Link for Customer Loyalty 

by Bill Hanifin, November 1, 2022

What Has Changed in Customer Service? 

by itel, October 6, 2022

Top 11 Customer Experience Books You Must Read in 2022 

by Blair Williamson, September 30, 2022

How to Recession-proof Customer Experience 

by Workflow, September 23, 2022

10 Customer Service Books You Must Read 

by BookPal, September 15, 2022

12 Must-Read Customer Service Books 

by Erika Rykun, September 7, 2022

Phone Hacks to Get You Out of Customer-Service Hold 

by Dalvin Brown, August 3, 2022

The CX Academy Fellowship Award

 by The CX Academy, July 2022

11 Top Takeaways From 102 Customer Experience Experts 

by Annette Franz, February 23, 2022

Why Should You Invest in Cx? Experts Weigh In 

by Brittany Klokkenga, February 17, 2022

Top 10 CX Podcasts: Hit Play 

by Chandni U, February 4, 2022

The Loyalty Revolution

 by Stephanie K. De Long, February 2022

15 Customer Experience Books You Need to Read in 2022 

by Engati Team, January 21, 2022

62 of the Best Quotes About Customer Experience 

by Steven Van Belleghem, January 10, 2022

Top Sales & Marketing Book 2021 

by Top Sales Awards, January 2022

9 Must Read Books for Marketers to Start 2022 

by Drew Neisser, December 21, 2021

15 Best Customer Service Books to Read in 2021 

by Angela Robinson, December 06, 2021

10 Customer Loyalty Killers That Can Shrink Repeat Business 

by Atlanta Small Business Network, November 1, 2021

CBT Automotive Newscast 

by CBT News, October 21, 2021

27 Helpful Customer Support Tools and Resources 

by Jesse Short, October 2021

Top 5 Ways to Achieve Superior Customer Service 

by Uniphore, October 4, 2021

3 Words You Want to Hear from Every Customer 

by Skip Prichard, October 1, 2021

6 New B2B Marketing Books to Prep You for 2022 

by Drew Neisser, September 2021

How to Keep Customers Coming Back 

by Jeff Toister, September 23, 2021

What Do Customer Experience Teams Actually Look Like? 

by Dom Nicastro, September 10, 2021

Top 50 Contact Center Twitter Accounts To Follow In 2021 

by Kristyn Emenecker, August 31, 2021

Top 20 Global Customer Experience Experts 

by Chandni U, August 29, 2021

Short Life Lessons From Shep Hyken 

by World Class Performer, August 23, 2021

5 Keys to Maintaining Brand Trust in Difficult Times 

by Janelle Estes, August 20, 2021

Customer Experience Speakers for Your Event 

by Deanna Ritchie, August 20, 2021

Expert Round-up: All About the Customer 

by Nicoleta, August 17, 2021

Top Customer Experience Keynote Speakers for 2021 

by Michelle Joyce, August 10, 2021

The Best Way to Complain to a Company on Social Media 

by Octavio Blanco, August 2, 2021

Authors Top 100 (2021)

by Derin Cag, July 28, 2021

11 Customer Service Leaders We Can All Learn From 

by Steve DiGioia, July 19, 2021

10 of the Best Customer Experience Podcasts 

by Nick Glimsdahl, July 8, 2021

Top 10 Must-Read Customer Experience Books 

by Sofia Ohlson, July 1, 2021

15 Must-Read Books About Customer Experience 

by Steven Van Belleghem, June 16, 2021

Top 50 Customer Experience (CX) Influencers to Follow 2021 

by The Awards Magazine, June 4, 2021

Customer Service Trainers 

by Best Global Trainers, May 2021

15 Top CX Influencers to Follow 

by Terrence Fox, May 2021

10 Customer Experience Books Every CXO Should Read 

by Anita Raghav, April 23, 2021

Top Customer Experience Resources to Follow in 2021 

by MK Marketing, April 21, 2021

15 Must-Read Books About Customer Experience

 by Steven Van Belleghem, April 21, 2021

Creating Amazing Retail Experiences 

by Jeff Somers, March 2021

Top 12 CX Leaders to Look out for in 2021 

by Monica Kohn, March 29, 2021

Top 100 Retail Influencers 2021 

by Rethink Retail, March 23, 2021

Get inspired by these 5 CX podcasts 

by MadeFor, March 2021

21 Must-Read Customer Experience Books in 2021 

by LitmusWorld, January 29, 2021

Digital Experience 2021: What do the CX Experts say? 

by The CX Insights, January 4, 2021

200 CX Thought Leaders to Follow to Kickstart 2021 

by Engati Team, December 23, 2020

5 Unique Ways to Thank Customers This Holiday Season 

by Margie Zable Fisher, December 4, 2020

5 Ways COVID-19 is Changing Customer Loyalty 

by Rich Hein, December 8, 2020

What It Takes To Be a 5-Star Business

 by Raney C. Hudson, November 5, 2020

Master the Art of Customer Experience with Shep Hyken 

by Kritagya Pandey, October 26, 2020

Revolutionizing Convenience 

by Paul Von Zielbauer, September 25, 2020

The Service Quotient Outfox the Big Box 

by Denise Power, September 1, 2020

Top 10 Customer Service Books 

by Ivana Taylor, August 18, 2020

The Evolution of Customer Experience 

by Top Sales Magazine, July 7, 2020 

Surveys in the Time of Pandemic 

by Jim Tincher, April 16, 2020

Know It All with Shep Hyken 

by Kritagya Pandey, April 15, 2020

4 CX Leaders on How to Build a Community

 by Dhawal Kumar, April 15, 2020

Recommended Reading 

by Toister Performing Solutions, Inc., April 8, 2020

100 Best Customer Service Books of All Time 

by BookAuthroity, March 11, 2020

Am I Getting The Most Out Of My Employees? 

by Matt Wujciak, March 9, 2020

Business Books That Should be on Everyone’s Shelf 

by Belding Training, February 19, 2020

How to Win the Hearts of Your Customers 

by Megan Ranger, February 12, 2020

What Matters More for Customer Experience: People or Technology? 

by Robert Reitknecht, February 10, 2020

Marketing Inspiration: 10 Ways Experts Fight February Funk 

by Christina Stubler, February 6, 2020

Music City and Me: A CCW Nashville Recap 

by Candace Sheitelman, February 5, 2020

The Complaining Habits of Public Figures – Shep Hyken 

by Helen Dewdney, February 4, 2020

Top 25 Thought Leaders in the Future of Brick and Mortar 

by Bobby Marhamat, January 29, 2020

Expert View: What to Expect in Customer Care for 2020 

by Robert Morrissey, January 24, 2020

10 Popular Customer Experience Keynote Speakers in the World 

by Steven Van Belleghem, January 23, 2020

Interview with Shep Hyken – Customer Service Legend 

by Sona Pisova, January 22, 2020

Top 20 Customer Service Blogs You Have to Read in 2020 

by Ben Ringshall, January 14, 2020

The Psychology Behind Personalized Customer Experience 

by Matt Wujciak, December 18, 2019

Visibility, Credibility, Loyalty: The Benefits of Online Reviews 

by Robert Morrissey, December 11, 2019

The CX Trends to Watch in 2020, According to the Experts 

by Madeline Jacobson, December 5, 20195

How To Create Wow Moments for CX Success 

by Stacy Sherman, December 5, 2019

6 Marketing Experts Share Their Mentors’ Best Career Advice 

by Lisa Stapleton, November 25, 2019

The Most Influential CX Leaders of 2019 

by Panviva, November 20, 2019

50 Best Customer Service Blogs You Should Be Reading 

by SupportBee Team October 24, 2019

4 Tips From Top CX Industry Experts 

by Nolan Smith, October 15, 2019

National Customer Service Week 2019 

by Marcus Heerdt, October 7, 2019

10 Customer Service Blogs You Need to be Reading 

by Robbie Rogulij, August 8, 2019

7 Critical CRM Trends to Keep an Eye on in 2019 

by Zachary Totah, July 24, 2019

Are You Amazing? 

by Holly Kutil, June 14, 2019

7 Must-Hear Customer Experience Podcasts 

by Phillippe Aussant, May 21, 2019

Creating a Customer Centric Culture with Shep Hyken

 by Dwayne Charrington, May 1, 2019

Top 50 Speakers to Connect with at #SMMW19 

by Nimble, March 8, 2019

Setting Boundaries in Customer Service 

by Katrina Visser, Click by Booking.com, February 5, 2019

Amazon Tests Self-Driving ‘Scout’ Delivery System 

by Retail TouchPoints, January 24, 2019

10 Powerful Customer Experience Leader to Follow in 2019 

by Harry Southworth & Giorgi Loghanidze, January 21, 2019

Interview with Shep Hyken – The Convenience Revolution 

by Adrien Lemaire, January 3, 2019

Shep Hyken: The Key to Great CX is Customer Convenience 

by Howard Schulman, January 2, 2019

2018’s most popular videos to learn CX lessons

 by Sonal Jaiswal, December 21, 2018

10 Customer Service Blogs You Should Read 

by Fora Financial, December 17, 2018

Putting the Customer into Customer Experience 

by Annette Franz, December 5, 2018

Ted Ings’ Inspiring Holiday Reading List 

by Center for Performance Improvement, December 5, 2018

23 Customer Experience Thought Leaders to Follow on Twitter

 by Diana Kaemingk, November 28, 2018

Q&A with Customer Service Expert: Shep Hyken 

by Humach, November 22, 2018

15 Retail Influencers You Need To Follow 

by HappyOrNot, November 14, 2018

What It Takes to be a 5-Star Business with Shep Hyken 

by Carmen Rane Hudson, November 5, 2018

Are You Part of the Convenience Revolution? 

by Annette Franz, November 1, 2018

How to Make Your Customer Experience Convenient 

by Colin Shaw, October 20, 2018

Connect the Dots: The Convenience Revolution Has Arrived 

by Dr. Benjamin Ola Akande, October 4, 2018

Brand Book Bites from The Convenience Revolution 

by Denise Lee Yohn, September 25, 2018

Book Review: Be Amazing or Go Home 

by Jeremy Watkin, September 21, 2018

The Future of Intelligent Self-Service Technology 

by Bill Colleran, AnswerDash, August 31, 2018

19 Customer Service Blogs You Should Be Reading in 2018 

by Sophie Bern, Hubspot, August 23, 2018

Summer Reading Recap: Business and Fiction 

by Debbie Laskey, August 10, 2018

Top 10 customer experience tips from Shep Hyken

 by AgiMarx, Director of Marketing Thematic, July 26, 2018

The Top 10 Customer Experience Keynote Speakers 

by Blake Morgan, June 23, 2018

Got a complaint about the travel industry? Take it to the top. 

by Christopher Elliott, Washington Post, June 20, 2018

Interview with Shep Hyken 

by Onalytica, May 15, 2018

Book Review: Be Amazing or Go Home, by Shep Hyken 

by Edwin Bevens, goSmallBiz, April 19, 2018

Why improving social media customer service is important 

by Jesse Scardina, SearchCRM, March 8, 2018

25 TOP CX blogs of 2017!

 by Shruti Sarkar, January 11, 2018

The 20 Best Business Books of 2017 

by Tim David, HuffPost, January 9, 2018 

Top Business Speakers To Hire And See In 2018 

by Steve Olenski, December 201, 2017

ICMI’s Top 50 Thought Leaders of 2017 

by The Editors, December 12, 2017

How to Deal With Customer Service—Without Losing Your Cool

by Kathleen Murray Harris, December 10, 2017

“Follow the Leader” Featuring Shep Hyken 

by CallCenter Weekly, November 29, 2017

SHEP HYKEN: CUSTOMER SERVICE DOESN’T COST. IT PAYS.

 by WalkMe Team, November 16,207

5 Lessons I Learned While Following Shep Hyken on Twitter 

by Stephanie Jones, October 24, 2017

AN INTERVIEW WITH SHEP HYKEN: ‘IT’S A LOYALTY WAR’ 

by IC Group, October 23, 2017

Customer Service and Experience Expert Shep Hyken Interview 

by Mark Nicholson, October 3, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part I 

by Heather Lohmann, August 17, 2017

Not Just a Number: Using NPS to Improve Customer Experience 

by Jamie Yan, QuestionPro, June 5, 2017

Global Franchise’s Top 20 Keynote Speakers

 by Global Franchise magazine, April 26, 2017

Top 10 Customer Service Blogs to Follow in 2017 

by Daniela Puzzo, Fonolo, April 19. 2017

Top 20 Retail Influencers You Must Follow 

by Brayden Gervan, iQmetrix, April 7, 2017

How travel and hospitality brands are using data to improve the customer experience

 by David W. Harrington, Telus International, April 5, 2017

Customer Service Reps Exposed: An Ongoing Cover Up 

by Jim Rembach, March 16, 2017

An Interview with the Customer Service Guru, Shep Hyken 

by Alessandra Ceresa, GreenRope, February 7, 2017

Typetalks presents: customer success expert Shep Hyken

 by Eric Johnson, Typeform, January 30, 2017

Is Your Retail Customer Experience Driving Customers Away? 

by Justin Guinn,  Software Advice, January 26, 2017

Top 20 Customer Experience Leaders to Follow in 2017 

by Monica Givati, Nanorep, January 19, 2017

28 Experts Share Social Care Predictions for 2017: Part 1 

by Dan Gingiss, Social Media Today, December 19, 2016

How Social Media Has Changed the Game for Customer Service 

by Dan Gingiss, Social Media Today, December 13. 2016

12 Business Speakers To See in 2017 

by Steve Olenski, November 2, 2016

The Customer Service Experience: Make it Easy 

by Tom Hoffman, TeleTech, October 2016

The Future of Intelligent Self-Service Technology

 by Bill Colleran, September 29,2016

Intrepid in the Pursuit of Customer Loyalty

 by Robert Zoch, NICE, September 27, 2016

Shep Hyken on Providing Excellent Customer Service 

by Amber Kahwaji,  September 21, 2016

Shep Hyken’s Steps for Improving Your Customer Service 

by Jose Manuel Arrias Zuleta, Smarp, August 16, 2016

Let’s Talk Customer Experience!

 by Annette Franz, July 28, 2016

19 Customer Experience Influencers You Need to Follow Now 

by Ida Piker, CGS Inc., July 27, 2016

The Art of Amazing Your Customers – 11 Powerful Customer Service Lessons

 by Vala Afshar, Huffington Post, July 19, 2016

Vcare Expert Roundtable: Retail Trends

 by Vcare, May 10.2016

9 Influencers Every Customer Service Pro Should Know

 by Cathy Reisenwitz, May 10, 2016

Monday Buzz: Fixing Customer Service Failures 

by Eli Zimmerman March 21, 2016

What is customer experience? 18 industry experts weigh in 

by Spencer Lanoue, User Testing, March 9, 2016

10 Tips for Building an Exceptional Customer Service Team

 by  Erica Strother Marois, February 29, 2016

10 of the Best CX Resources Online 

by Matan Magril, LivePerson, February 8, 2016

The Vcare Top 50 Customer Care Influencers 

by Vcare, January 22, 2016

10 Customer Service Trends to Watch in 2016 

by Tricia Morris, December 18, 2015

CMO Perspectives

 by Ran Ofek, December 8, 2015

The 15 Must-Follow Retail Twitter Accounts 

by Cara Wood, October 5, 2015

5 Brands That Are Nailing Mobile Customer Service 

by Maria Minsker, September 18, 2015

Do your thing – What speakers learn from other speakers. 

by Fredrik Haren, August 31, 2015

The Entrepreneur’s Guide to World-Class Customer Service

 by John Bowen, Huffington Post, August 18, 2015

5 Must-Read Customer Service Blogs 

by Holly Chessman, August 11, 2015

How to Measure Customer Service Effectiveness 

by Collin Burke, July 28, 2015

Customer Service Hall of Shame 

by Michael B. Sauter, Sam Stebbins, & Thomas C. Frolich, 24/7 Wall St., July 23, 2015

Keeping Social Care Real 

by Jodi Bart Holzband, Bloomfire, June 22, 2015

Should Bright House, Verizon customers be worried? 

by William R. Levesque, Tampa Bay Times, June 15, 2015

How You Can Make a Good Company Great 

by Lori Alcala, CMSWire, May 19, 2015

Loyalty programs: Free perks or nefarious ploy? 

by Christopher Elliott, USA Today, March 1, 2015

100 amazing customer experience resources for 2015

Customer Thermometer, January 6, 2015

Shep Hyken: A Guy Who Embraced Customers Before It Was Popular 

by Bill Sobel, CMSWire.com, December 8, 2014

Help.com Customer Service Interview With Shep Hyken (Part 1 of 2), 

with Graham Moreno, November 10, 2014

“Amaze Every Customer Every Time” Best-Selling Author Shep Hyken Named November’s C-Suite Book Club Premier Author, 

Market Wired, November 4, 2014

Hotel Bites Internet – Internet Bites Back 

by Katherine Noyes, August 4, 2014 

A Tribute to 5 Customer Service Gurus 

by Al Cuccinelli, July 23, 2014

Customer Service Hall of Shame 

by Douglas A. McIntyre, Alexander Kent, Alexander E.M. Hess, Thomas C. Frohlich and Ashley C. Allen, July 18, 2014

A Tribute to Shep Hyken and the Customer 

by Elizabeth Dehn, July 3, 2014

Customer Anger Management, Do’s and Don’ts 

by Marta Wadsworth, May 30, 2014

An Interview with Shep Hyken, One Amazing Author 

by Tara R. Alemany, March 19, 2014

The 11 Gurus of Customer Service 

by Marta Wadsworth, March 14,2014

Customer Service Lessons: Amex 

by Jason Biddle March 7, 2014

Tools to Deliver an Amazing Customer Experience 

by Annette Franz, February 18, 2014

Businesses Lose $41B from Bad Customer Service: Here’s What to Do

by Noreen Seebacher, February 10, 2014

Lessons from an “amazing” evangelist 

by Michael Hess, January 21, 2014

The Key to Delivering Amazing Customer Service 

by Maria Minsker, January 2, 2014

The Top UX Predictions for 2014 

by UX Magazine Staff, December 20, 2013

The Top UX Trends of 2013 

by UX Magazine Staff, December 18, 2013

The Secret Behind Customer Service 

via Hardware Retailing Sunday, December 1, 2013

What Healthcare (And Obamacare) Can Learn From A Hardware Store 

by John Nosta, Forbes.com, October 22,2013

The Top 100 Most Social Customer Service Pros On Twitter 

by Vala Afshar in The Huffington Post, July 25, 2013

Did THAT Just Happen? The Amazement Revolution

by Sarah Stealey Reed, Jul 17, 2013

Shep Hyken recognized for his Twitter savvy 

by Amir Kurtovic in the St. Louis Business Journal December 26, 2012

Top 100 Business, Leadership and Technology Twitter Accounts You Must Follow 

by Vala Afshar in Huffington Post December 23, 2012

Shep contributed to 3 Ways to Turn Holiday Shoppers Into Year-Round Customers 

as seen in Entrepreneur December 5, 2012

How customer service stories can fire up your staff! 

by Christopher Brown October 18, 2012

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