TV/Video Interviews with Shep CX Talks with Shep Hyken October 19, 2022 — Click here to watch How to Recession-Proof Your Support September 28, 2022 — Click here to watch Are Customer Surveys Actually Hurting the Overall Customer Experience? It Depends September 15, 2022 — Click here to watch Why CX Expectations are Sky-high & How Brands […]
CX Talks with Shep Hyken
October 19, 2022 — Click here to watch
How to Recession-Proof Your Support
September 28, 2022 — Click here to watch
Are Customer Surveys Actually Hurting the Overall Customer Experience? It Depends
September 15, 2022 — Click here to watch
Why CX Expectations are Sky-high & How Brands Can Meet Them
September 2022 — Click here to watch
In Conversation with Shep Hyken | Ozonetel
March 29, 2022 — Click here to watch
Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert
February 8, 2022 — Click here to watch
How to Get Customers to Come Back Again & Again on iQor
September 28, 2021 — Click here to watch
How Do You Create Customer Loyalty?
September 23, 2021 — Click here to watch
How to Get Customer to Come Back Again & Again
September 22, 2021 — Click here to watch
Shep Hyken Talks The 3 Game Changing Words In Customer Service
How To Get Repeat Customers With Best-Selling Author Shep Hyken
September 20, 2021 — Click here to watch
Getting Customers to Keep Coming Back with Shep Hyken
September 5, 2021 — Click here to watch
The Wise Pineapple Juicy Tidbits: Shep Hyken
July 5, 2021 — Click here to watch
Getting Customers to Say “I’ll Be Back” with Shep Hyken
Jun 16, 2021 — Click here to watch
Shep Hyken: I’ll Be Back by The Heart of CX
May 13, 2021 — Click here to watch
The Art of Getting Repeat Customers – Spotlight CX With Shep Hyken
April 18, 2021 — Click here to watch
April 16, 2021 — Click here to watch
Customer Service Strategies – Michael Angelo Caruso Interviews Shep Hyken
April 13, 2021 — Click here to watch
Modern Leadership Live! – Best Modern Leaders Connect With Their Employees
March 1, 2021 — Click here to watch
How to Be Accessible to Customers – A Chat with Shep Hyken
January 26, 2021 — Click here to watch
CBT Automotive Newscast: 10 Retail Predictions All Business Owners Should Prepare For – Shep Hyken
January 25, 2021 — Click here to watch
How to Create Customer Loyalty with Shep Hyken
January 18, 2021 — Click here to watch
The Role of Customer Experience in Today’s Digital Era
December 9, 2020 — Click here to watc
Black Friday Survival Guide 2020: 9 Experts Share Insights
November 13, 2020 — Click here to watch
CBT Automotive Newscast: How the Customer Experience is Different in a COVID-19 World
October 20, 2020 — Click here to watch
How to Start Improving Diversity and Inclusion in Contact Centers
October 8, 2020 — Click here to watch
Customer Service in 2020 with Shep Hyken
October 14, 2020 — Click here to watch
Shep Hyken X Vue.ai – What Does Customer Service Mean in 2020?
September 24, 2020 — Click here to watch
How to Build Relationships and Create Experiences Now
June 21, 2020 — Click here to watch
3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken, NYT Best Selling Author
May 22, 2020 — Click here to watch
Supporting and Retaining Your Customer Base During Times of Crisis – Shep Hyken, NYT Best-Selling Author
April 13, 2020 — Click here to watch
Tried and True Ways to Create an Amazing Customer Experience
April 3, 2020 — Click here to watch
Shep Hyken, Customer Service & Experience Expert Speaks to Engati
March 31, 2020 — Click here to watch
How to Create an Amazing Customer Experience with Shep Hyken and Jeff Toister
The Cult of the Customer: Shep Hyken Identifies the Necessary Phases to Turn Your Customers into Evangelists
February 6, 2020 — Click here to watch
The Customer is not Always Right. But They are Always the Customer, Mind Your Business with Yitchok Saftlas
July 31, 2019 — Click here to watch
The Atlanta Small Business Show on CBS46 and Peachtree TV: Episode 16
July 5, 2019 — Click here to watch
3 Ways to Create an Amazing Customer Experience Through Service, with Shep Hyken [VIDEO], SmarterCX by Oracle
June 4, 2019 — Click here to watch
Customer Service and Experience with Shep Hyken on Ignite with Vicki Guy
Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken, CX Expert and Best Selling Author, CBT News
May 28, 2019 — Click here to watch
Live from ModernCX 2019: 3 Days of Customer Experience Takeaways
Oracle’s Daniel Foppen and CX expert Shep Hyken talk about creating an amazing customer experience in a modern world and how customer service makes or breaks an experience, no matter how great the rest of the journey.
March 21, 2019 — Click here to watch
Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert by Atlanta Small Business Network
The Atlanta Small Business Show on CBS: Episode 1
February 20, 2019 — Click here to watch
Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business by Atlanta Small Business Network
January 30, 2019 — Click here to watch
Make Your Customer’s Experience More Convenient With These Six Principles, Atlanta Small Business Network
November 28, 2018 — Click here to watch
How to Create a Loyal Customer, not Just a Satisfied One, Atlanta Small Business Network
October 26, 2018 — Click here to watch
6 Principles of the Convenience Revolution Interview With Skip Prichard
October 9, 2018 — Click here to watch
Shep Hyken Interview Sept. 2018 for the Harvey MacKay Academy
September 24 — Click here to watch
Unforgettable Episode 1: Balance Between Digital and Human Experience
August 3, 2018 — Click here to watch
Rockstar CX Live with James Dodkins
July 30, 2018 — Click here to watch
Rockstar CX Live with James Dobkins
February 26, 2018 — Click here to watch
How to Use Customer Service to Stand Out from the Competition, Hosted by Nick Francis, Help Scout
October 16, 2017 — Click here to watch
Shep Hyken on Simplifying the Customer Journey with Tom Asher, Humach
May 4. 2017 — Click here to watch
DisrupTV Featuring Shep Hyken, Chief Amazement Officer at Shepard Presentations 8.5.16
August 5, 2016 – Click here to watch
Shep Hyken: The Future of Customer Service, 1to1 Media
June 27, 2016 – Click here to watch
The Art of Amazing Your Customers with Vala Afshar, Salesforce Series Pass
May 26, 2016 – Click here to watch
#Simpletalk – Interview with Shep Hyken & Nicholas Kontopoulos – Amaze Every Customer – SAP hybris
February 16, 2016 – Click here to watch
Interview with Shep Hyken 2015 SAP Hybris Customer Days Event
December 20, 2015 – Click here to watch
Creating An Effective Return Policy with JJ Ramberg, MSNBC
Why Customers Want a Simple, Personalized Experience with Shep Hyken
August 7. 2015 – Click here to watch
Best Seller TV :: Shep Hyken, C-Suite TV
This episode features Shep Hyken, author of Amaze Every Customer Every Time as he explores the demanding and important world of customer service, and how stellar service can elevate a company from good to great using Ace Hardware as the model of great.
January 14, 2015 – Click here to watch
Social Shake-Up 2014: Customer Service is the New Marketing, Social Media Today
September 30, 2014 – Click here to watch
Reaction to GM’s CEO on Capitol Hill – Fox Business
Tuesday, April 1, 2014 — Click Here to Watch
UPS, FedEx and retailers under fire for holiday shipping delays – Fox Business
Thursday, December 26, 2013 — Click Here to Watch
Shep Talks Customer Service on The Today Show
Sunday, July 21, 2013 – 2:30 minutes — Click here to watch.
Skip Prichard Interview with Shep: 7 Customer Service Strategies for an Amazing Customer Experience
October 3, 2012 – 15 minutes — Click here to watch.
Honor Thy Customer
December 05, 2022 — Click here to listen
What the Customer Expects
November 30, 2022 — Click here to listen
Engaged Employees Deliver Enhanced Customer Service
October 20, 2022 — Click here to listen
74% of Customers will SWITCH to a Competitor for a Better Experience featuring Shep Hyken
September 28, 2022 — Click here to listen
How Customers Come Back
August 9, 2022 — Click here to listen
Maximizing the Member Experience
August 1, 2022 — Click here to listen
How To Create Loyalty and Amazing Customer Experiences
I’ll Be Back With Shep Hyken
July 20, 2022 — Click here to listen
Become Your Own Superhero
July 01, 2022 — Click here to listen
Common Sense Ways to Get Customers to Come Back Again and Again
June 29, 2022 — Click here to listen
An interview with Chief Amazement Officer, Customer Service & Experience Expert
June 16, 2022 — Click here to listen
Making AMAZING Service Your Firm’s Norm w/ Shep Hyken
June 7, 2022 — Click here to listen
Consistent and Predictable CX
April 25, 2022 — Click here to listen
Shep Hyken On Experiences
March 21, 2022 — Click here to listen
Are Your Customers Coming Back Again and Again and Again?
March 14, 2022 — Click here to listen
How Automation is Transforming Customer Service and Customer Experience
March 10, 2022 — Click here to listen
I’ll Be Back: How to Get Customers to Come Back Again and Again!
February 8, 2022 — Click here to listen
Create An Amazing Customer Experience with Shep Hyken
February 1, 2022 — Click here to listen
How to Give Million-dollar Customer Service With Shep Hyken
December 14, 2021 — Click here to listen
How to Improve Customer Retention
December 11, 2021 — Click here to listen
CX New Year’s resolutions: Innovate for 2022
December 8, 2021 — Click here to listen
The Andy Social Podcast featuring Shep Hyken
November 29, 2021 — Click here to listen
Creating ‘Moments of Magic’ Within Your Customer Experience
Focusing on Customer Behavior with Shep Hyken
November 25, 2021 — Click here to listen
Shep Hyken on the Anatomy of Customer Loyalty
November 4, 2021 — Click here to listen
How to Get Customers to Come Back Again and Again with Shep Hyken
November 2, 2021 — Click here to listen
Dealing with Difficult Customers
October 27, 2021 — Click here to listen
“I’ll Be Back” with Thrive LOUD
October 26, 2021 — Click here to listen
I’ll Be Back! featuring Shep Hyken in WOR 710 Mind Your Business with Yitzchok Saftlas
October 21, 2021 — Click here to listen
DisrupTV Episode 254, Andrew Shikiar, Shep Hyken, Neha Mirchandani
October 19, 2021 — Click here to listen
WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty
October 15, 2021 — Click here to listen
Shep Hyken: How to Get Customers to Come Back Again and Again
October 11, 2021 — Click here to listen
How to Win More Repeat Business by Improving the Customer Experience
October 5, 2021 — Click here to listen
Perfect Customer Service, Outstanding Customer Experience
September 27, 2021 — Click here to listen
Amaze Your Customers w/ Shep Hyken
September 24, 2021 — Click here to listen
Shep Hyken on Getting Customers to Come Back Again and Again
September 23, 2021 — Click here to listen
Creating Amazing Experiences for Customer Loyalty w/ Shep Hyken
September 22, 2021 — Click here to listen
Press 1 For Nick with Shep Hyken
Getting Customers to Come Back Again & Again with Shep Hyken
I’ll Be Back – How to Get Customers to Come Back Again and Again
The Metric That Is More Important Than Nps and Csat – Interview With Shep Hyken
September 21, 2021 — Click here to listen
How To Build Real Customer Loyalty – Customers Coming Back Again And Again
Keep Your Customers Coming Back with Shep Hyken
September 20, 2021 — Click here to listen
Shep Hyken’s New Book: “I’ll Be Back”
I’ll Be Back! featuring Shep Hyken
Creating an “I’ll Be Back” Client Experience With Shep Hyken
I’ll Be Back! The Phrase We All Want Our Customers to Say…
September 18, 2021 — Click here to listen
Service that Drives Repeat Visitation
September 2021 — Click here to listen
TradeshowGuy Monday Morning Coffee: Shep Hyken
September 13, 2021 — Click here to listen
The Marketing Book Podcast: I’ll Be Back by Shep Hyken
September 10, 2021 — Click here to listen
In Conversation with Shep Hyken
September 7, 2021 — Click here to listen
Reducing the Friction – Shep Hyken on Customer Service
September 6, 2021 — Click here to listen
How Customer Service Evolves with Digital Media
Why Repeat Customers May Not Be Loyal Customers
September 3, 2021 — Click here to listen
I’ll Be Back ft Shep Hyken
September 1, 2021 — Click here to listen
How to Start a Keynote Speaking Career with Shep Hyken
PNC C-Speak: The Language of Executives St. Louis with Shep Hyken by News Radio
August 31, 2021 — Click here to listen
A Management View on How CX Insights Teams Can Become Rockstars Within The Organization
August 27, 2021 — Click here to listen
How To Get Customers Back And Back Again
Aug 26, 2021 — Click here to listen
6 Steps To Build Returning Customers
August 24, 2021 — Click here to listen
Aug 24, 2021 — Click here to listen
How To Craft The Perfect Customer Retention Strategy w/ Shep Hyken, CAO of Shepard Presentations
August 19, 2021 — Click here to listen
Coach the Coach with Shep Hyken
August 17, 2021 — Click here to listen
Crack the Customer Code with Shep Hyken
Getting Customers Back To Buy Again & Again
Aug 11, 2021 — Click here to listen
You Prefer Amazing or Average Customer Service? How Would Your Customers Respond? by The Big Bid Theory
Aug 4, 2021 — Click here to listen
The Art of Creating Brand Advocates With Shep Hyken by On Brand
July 26, 2021 — Click here to listen
Creating Repeat Customers featuring Shep Hyken by The Agile World with Greg Kihlstrom
June 3, 2021 — Click here to listen
Shep Hyken: Customer Service or No-service? by The Rabbi & The Shrink
May 27, 2021 — Click here to listen
Competing BIG as a Small Business featuring Shep Hyken by The Gonzo Experience
May 26, 2021 — Click here to listen
May 24, 2021 — Click here to listen
Customer Feedback Deserves Quick Response! with Shep Hyken & Ethan Beute)
May 14, 2021 — Click here to listen
6 Strategies to Improve Company Culture featuring Shep Hyken by The Enlightened Executive with Susan Drumm
May 12, 2021 — Click here to listen
Hall of Fame Speaker, New York Times Bestselling Author and Customer Experience Expert, Shep Hyken by Winning Digital Customers with Howard Tiersky
May 6, 2021 — Click here to listen
CX Decoded Podcast: Building Customer Trust in Unprecedented Times by CX Decoded with Rich Hein and Dom Nicastro
May 4, 2021 — Click here to listen
Why Customer Experience Is So Important for Your Brand by ExPEERience with Paula Hansen
April 12, 2021 — Click here to listen
Shep Hyken: How To Get Customers Back Again & Again by Doing CX Right Podcast with Stacy Sherman
April 5, 2021 — Click here to listen
Amaze Your Customers w/ Shep Hyken by Flip The Switch
March 12, 2021 — Click here to listen
Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep! by CX Human Lab
March 11, 2021 — Click here to listen
Shep Hyken on Moments of Truth, “Truth Gap” and why employee engagement matters by Be Customer Led
March 10, 2021 — Click here to listen
Speak Your Way to Cash Interview with Shep Hyken by Ashley Kirkwood
March 1, 2021 — Click here to listen
Customer Experience Tactics for 2021 & Beyond with Shep Hyken – CX and Customer Service Expert by The Thrifty Marketer Podcast
February 28, 2021 — Click here to listen
How to Create Amazing Customer Experiences Using Story by The Business of Story
February 2021 — Click here to listen
How to be Accessible to Customers – A Chat with Shep Hyken
January 28, 2021 — Click here to listen
The 6 Stages of Convenience – with Shep Hyken
January 26, 2021 — Click here to listen
Tales From the Customer Service Guru
January 14, 2021 — Click here to listen
Off-Stage Revenue with Shep Hyken – NSA Speakernomics Podcast
January 13, 2021 — Click here to listen
Shep Hyken Author of “Moments of Magic” – The Best Business Minds Podcast
January 5, 2021 — Click here to listen
Customer Experience of the Future: What Businesses Are Doing Differently with Shep Hyken | Ep. 2
January 1, 2021 — Click here to listen
Shep Hyken’s Predictions for 2021
December 22, 2020 — Click here to listen
Shep Hyken, Customer Experience Author on Getting Great Reviews
December 21, 2020 — Click here to listen
The CX Leader Podcast with Steve Walker: Storytime
November 17, 2020 — Click here to listen
OneTAKE Live: Customer Service Magic With Shep Hyken
November 4, 2020 — Click here to listen
Business Confidential Now: How to Create a Customer Service Culture You Can Be Proud Of
October 30, 2020 — Click here to listen
Avtex Experience Points: Ep. 2 – Shep Hyken
October 29, 2020 — Click here to listen
Exploring the Magic of Amazing Customer Service: Shep Hyken
October 23, 2020 — Click here to listen
CX Interview Series with Shep Hyken – Chattermill Spotlight Show
September 29, 2020 — Click here to listen
The Magic of Making Customers Happy
September 23, 2020 — Click here to listen
The Customer First Show: Putting Amazing Into Your Own Customer Service
September 17, 2020 — Click here to listen
Beyond Technique: Shep Hyken Discusses How to Be Proactive and Build Customer Loyalty
September 16, 2020 — Click here to listen
We Must Adjust to EXCEED Our Customer’s Expectations with Shep Hyken – Talent + Talks Episode 5
CX Bites: The Best of Customer Experience Insights
September 14, 2020 — Click here to listen
Season 2, Episode 197 – Building Amazing Trust with Customers! With Shep Hyken & Tim Shurr
September 12, 2020 — Click here to listen
155: Shep Hyken – The Master of Customer Service and Customer Experience
September 3, 2020 — Click here to listen
How to WOW Your Clients with Amazing Customer Experiences – Shep Hyken
September 1, 2020 — Click here to listen
4: Humanizing the Customer Experience: Recipes for Customer Success (Part 1) w/Shep Hyken
August 26, 2020 — Click here to listen
Brands and Crisis Management: Drawing the Line Between Good and Bad Practices
August 18, 2020 — Click here to listen
How Do I Create a More Convenient Customer Experience? With Shep Hyken
August 6, 2020 — Click here to listen
Rounding the Bases with Joel Goldberg Podcast: Ep. 417 Shep Hyken
July 6, 2020 — Click here to listen
CCW Happy Hour Podcast: Episode 4 ft. Shep Hyken
July 1, 2020 — Click here to listen
The Future of Customer Experience – CommBox CMO, Ran Yosef hosting Shep Hyken
June 10, 2020 — Click here to listen
EP206: Shep Hyken – How to Create Passionate Customer Evangelist For Your Company
June 8, 2020 — Click here to listen
Brick and Mortar Reborn Podcast 2: Shep Hyken
June 1, 2020 — Click here to listen
Customer Experience – Communication Throughout COVID-19
May 29, 2020 — Click here to listen
The Cult of the Customer–Shep Hyken
May 21, 2020 — Click here to listen
355: Moments of Magic, Bigger Than Elvis, & the Importance of Convenience with Shep Hyken
May 13, 2020 — Click here to listen
The Cult of the Customer with Shep Hyken
May 8, 2020 — Click here to listen
AB 221 LIVE! The Cult of Engagement with Shep Hyken and Doug Pittman
May 4, 2020 — Click here to listen
Shep Hyken: Customer Service Done the Right Way
April 27, 2020 — Click here to listen
B2B Insights Podcast #6: CX – More Important Than Ever in Times of Uncertainty
April 22, 2020 — Click here to listen
73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss
April 21, 2020 — Click here to listen
Shep Hyken: Creating amazing customer experiences
April 20, 2020 — Click here to listen
The Convenience Revolution: An Interview with Shep Hyken, Customer Service and Experience Expert
March 31, 2020 — Click here to listen
Crack the Customer Code Podcast – 413: Shep Hyken, The Cult of the Customer Revisited
One Last Thought Podcast – What I Did with My Day Planner
March 29, 2020 — Click here to listen
People Are Animals Too, Darnit! – Excellence in Customer Service with Shep Hyken
March 27, 2020 — Click here to listen
Retail Rundown – with Chris Ressa and Shep Hyken
March 16, 2020 — Click here to listen
Shep Hyken on Fostering The Cult Of The Customer
March 12, 2020 — Click here to listen
1038 Shep Hyken: Turn Your Satisfied Customers Into Customer Evangelists
March 2, 2020 — Click here to listen
Ep. 11: Shep Hyken by Standing Ovation Podcast with Jay Baer
January 27, 2020 — Click here to listen
Live Agent Podcast: An Interview with Shep Hyken – Customer Service & Experience Expert
January 22, 2020 — Click here to listen
Creating an Amazing Customer Experience by Being “Slightly Better Than Average”
January 21, 2020 — Click here to listen
Empowering Your Employees to Act Like an Owner with Shep Hyken
January 8, 2020 — Click here to listen
The Leadership Habit Podcast: A Look Back at 2019 – The Convenience Revolution with Shep Hyken
January 1, 2020 — Click here to listen
Voice of Experience Podcast Episode 124: Effective Content and Social Media Marketing
December 31, 2019 — Click here to listen
Fortunes From Speaking Podcast Episode 52: Shep Hyken
Episode 16: Shep Hyken by Forward Focused
December 16, 2019 — Click here to listen
S2E10 The Be Amazing or Go Home Edition with Shep Hyken
November 18, 2019 — Click here to listen
Ep. 166: Shep Hyken – Focus On Your Client’s Experience
November 13, 2019 — Click here to listen
Working Smarter: Presented by Calabrio Episode 5: Shep Hyken
November 11, 2019 — Click here to listen
Amazement in Sales by Shep Hyken
November 8, 2019 — Click here to listen
Retail Rundown with Guests Charlie Cole and Shep Hyken
November 4, 2019 — Click here to listen
World of Speakers E.65: Tips for taking your speaking business to the next level
October 29, 2019 — Click here to listen
How to earn a perfect satisfaction score? Survey Sparrow
August 1, 2019 — Click here to listen
‘Episode 193: Shep Hyken, award-winning customer service expert and Chief Amazement Officer’ by 77WABC Mind Your Business
July 9, 2019 — Click here to listen
Revolutionizing Convenience Through Customer Service With Shep Hyken on The Top One Percent
July 2, 2019 — Click here to listen
The Leadership Habit Podcast Ep. 6: Customer Service and The Convenience Revolution with Shep Hyken
June 24, 2019 — Click here to listen
490: Shep Hyken – Be Amazing or Go Home with Scott Wells
May 2, 2019 — Click here to listen
Who’s Your Real Customer-Mom or Child? | Episode 13 with Dave Simon
April 4, 2019 — Click here to listen
Ep.9 Always Deliver Amazing with Shep Hyken – Millionaire Car Salesman Podcast
March 19, 2019 — Click here to listen
TVVBP11: Shep Hyken — Amazing Customer Experiences
February 13, 2019
Revolutionizing Convenience Through Customer Service Customer Service – The Top 1%
February 7, 2019 — Click here to listen
How To Innovate In A World Driven By Speed, Ease and Convenience – LaunchStreet
February 6, 2019 — Click here to listen
The Convenience Revolution on Social Geek Radio
January 22, 2019 — Click here to listen
Amplify Your Mindset – Episode 9 with Ricky Kalmon
January 3 — Click here to listen
Why Convenience Wins with Shep Hyken and Roger Dooley
December 20 — Click here to listen
Win Customers with Convenience with Barry Moltz
December 10, 2018 — Click here to listen
How to Have the Best Customer Service with Shep Hyken and Leading with Courage, Compassion, and Wisdom with Jim Bouchard
November 7, 2018 — Click here to listen
CX Leader Podcast with Steve Walker: Convenience Trumps Price
November 5, 2018 — Click here to listen
The Convenience Revolution, Creative Warriors with Jeffrey Shaw
October 17, 2018 — Click here to listen
MBA1113 Guest Teacher: Shep Hyken- How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty
October 15, 2018 — Click to here listen
How to Make Your Experience Convenient – The Intuitive Customer Podcast
October 13 — Click to Listen
Convenience helps you stand out and creates fierce loyalty – Interview with Adrian Swinscoe & Shep Hyken
October 5, 2018 — Click to here listen
Convenience with Shep Hyken – Episode 57
October 1, 2018 — Click to here listen
Convenience Revolution With Shep Hyken – 6 Pixels Podcast
September 23, 2018 — Click to here listen
The Marketing Book Podcast: “The Convenience Revolution” with Douglas Burdett
September 20, 2018 — Click to here listen
6 Strategies For Making Life Easier For Your Customers with Dennis Snow
September 6, 2018 — Click here to listen
CX Files with Mark Hillary
August 31, 2018 — Click here to listen
Using Convenience to Disrupt the Competition – DuctTape Marketing with John Jantsch
August 16, 2018 — Click here to listen
The Big Bid Theory – How to Elevate Your Customer Service in 6 Steps and Jim’s Goal to Deep Six This Crazy Bids
August 2, 2018 — Click here to listen
CXChronicles Podcast Episode 35 — with Shep Hyken, New York Time’s Best Selling Author
July 31, 2018 — Click here to listen
TradeshowGuy Monday Morning Coffee, March 26, 2018: Shep Hyken with Tim Patterson
March 26, 2018 — Click here to listen
SBM 073: How to Improve Customer Engagement with Shep Hyken with Tom Libelt
March 16 — Click here to listen
Amaze Every Customer with Shep Hyken – Episode #28 with Evan Hackel
March 12 — Click here to listen
Episode 006: Charge Podcast with Gary Wilbers
February 26, 2018 — Click here to listen
719: When You Focus on People Sales Eventually Follow with Shep Hyken Founder and Owner of Shepard Presentations | The Entrepreneur Way
January 19, 2018 — Click here to listen
Business Done Differently: Shep Hyken – Learn The Secrets To Amaze Any Customer
January 18, 2018 — Click here to listen
The Mind Your Own Business Podcast | Photofocus Podcast
January 12, 2018 — Click here to listen
C-Suite Success Radio with Sharon Smith
January 8, 2018 — Click here to listen
BM106: How to Use Podcasts and More to Attract New Clients
October 12, 2017
The Business Builders Show with Marty Wolff, “Chief AMAZEMENT Officer” Shep Hyken
September 26, 2017 — Click here to listen
Episode #030: Creating a Customer Service Culture with Shep Hyken, The Buyer’s Mind With Jeff Shore
August 30, 2017 — Click here to listen
Amazing Customer Service with Shep Hyken, Adam Toporek
August 16, 2017 — Click here to listen
169: Customer Service Expert Shep Hyken, Dave Mastovich
June 28, 2017 — Click here to listen
Taking It To A Whole New Level of Being Extraordinary with Shep Hyken, Yanique Grant
June 7, 2017 — Click here to listen
How To Become A Professional Speaker, The Modern Customer Podcast with Blake Morgan
June 6, 2017 — Click here to listen
EP36: Shep Hyken – How To Deliver Amazing Customer Service, The Successful Bookkeeper podcast
May 15, 2017 — Click here to listen
Shep Hyken with Shepard Presentations on Business Writers Radio
November 22, 2016 — Click here to listen
BUSINESS SIDEKICK #15: Customer Service: Then, Now, and the Future by LiveChat
October 13, 2016 — Click here to listen
SHEP HYKEN Smilin’ and Dialin’ on The Bill Murphy Show
August, 2. 2016 — Click here to Listen
Customer Service Success with Warwick Merry
May 30, 2016 — Click here to listen
TBJA 254 How To Get And Keep Customers, Shep Hyken
April 27, 2016 — Click here to listen
Hall of Fame Speaker, Shep Hyken, shares (3) strategies to dominate your industry by offering world-class customer experiences, Success Hackers
April 11, 2016 — Click here to listen
Building loyal relationships with your customers and employees with Shep Hyken. by Mike J. Agugliaro, CEO Warrior
April 4, 2016 — Click here to listen
Episode 176: How your moments of magic can amaze customers, with Shep Hyken. Onward Nation
February 22, 2016 — Click here to listen
Amazement Culture Shep Hyken & Venture and Vultures Chapter 17
December 4, 2015 — Click here to listen
Shep Hyken: Customer Experience Expert on Crack the Customer Code Podcast
November 5, 2015 – Click here to listen
Winning the Game of Life Podcast with Shawn Chhabra Interviewing Shep Hyken
October 23, 2015 – Click here to listen
032: Shep Hyken: What did I sign up for, FastLeader Show with Jim Rembach
September 2, 2015 – Click here to listen
Patient Amazement with Shep Hyken: Howard Speaks Podcast #119, Dentaltown with Howard Farran
August 13, 2015 – Click here to listen
Ep. 48 Shep Hyken, Customer Service Expert and Best Selling NY Times Author, by Doug Sandler
July 22, 2015 – Click here to listen
AES Nation: Shep Hyken Takes Action on Differentiating and Delivering World-class Client Experiences – Episode #71
January 29, 2015 – Click here to listen
PODCAST: The Great Shep Hyken on Truly Great Customer Service with Steve Strauss
December 5, 2014 – Click here to listen
Back to School: Lessons in Customer Service, SAP’s The Customer Edge with Game-Changers Radio
November 5, 2014 – Click here to listen
What Does Customer Experience Mean for Your Social Business?, Social Media Today webinar
October 23rd, 2014 — Click here to listen
Amaze Every Customer Every Time radio show hosted by Chris Ruisi
September 3, 2014 — Click here to listen
The Sales Whisperer with Wes Schaeffer
June 2014 — Click here to listen
#96 Shep Hyken – Creating a Great Customer Experience to Grow Your Biz, The Entrepreneur Radio Show
Wednesday, March 27, 2014 — Click here to listen
Amazing Tomorrow’s Customers Podcast with David Pittman
May 6, 2013 – 24 minutes — Click here to listen
The Amazement Revolution: Shep Hyken Talks Customer Service by Jon Hansen
October 19, 2012 – 45 minutes — Click here to listen
“The Amazement Revolution” with Shep Hyken! by Phil R Taylor
February 28, 2012 – 55 minutes — Click here to listen
Top Influencers Weigh in: Ecommerce Trends to Watch in 2023
by Namogoo, December 14, 2022
Shep Hyken: What to Focus on With Customers This Holiday Season
by ASBN Newsroom, December 12, 2022
Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience
by Harvard Business Review, November 7, 2022
14 Best Customer Service Blogs to Follow in 2022
by Tetiana Shataieva, November 1, 2022
Emotion May Be the Missing Link for Customer Loyalty
by Bill Hanifin, November 1, 2022
What Has Changed in Customer Service?
by itel, October 6, 2022
Top 11 Customer Experience Books You Must Read in 2022
by Blair Williamson, September 30, 2022
How to Recession-proof Customer Experience
by Workflow, September 23, 2022
5 Priorities for an Amazing Customer Experience in 2022 by Ronia Reji,
September 19, 2022
Top 10 Customer Experience Podcasts You Should Listen To
by Justin Sheil, September 2022
10 Customer Service Books You Must Read
by BookPal, September 15, 2022
‘I Don’t Think These Charges Are Worth It’: Why Hard Times May Prompt New Hotel Fees
by Christopher Elliott, September 9, 2022
12 Must-Read Customer Service Books
by Erika Rykun, September 7, 2022
Amazing Customer Experience That Put A Smile On Your Face
by Shep Hyken, September 2022
Phone Hacks to Get You Out of Customer-Service Hold
by Dalvin Brown, August 3, 2022
Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022
by Estefania V. Sembergman, July 17, 2022
The CX Academy Fellowship Award
by The CX Academy, July 2022
Reshaping the Future of Digital Customer Service: 22 Influential Leaders to Watch in 2022
by Jessica Labaire, June 16, 2022
Shep Hyken Shares Key Insights from the Latest Achieving Customer Amazement Study
by Atlanta Small Business Network, May 9, 2022
The 3 Most Vital Elements of Customer Service Today With Shep Hyken
by CBT News, April 28, 2022
Top Opportunities for CX & Contact Center Leaders in 2022, Part 2: More Insights from Industry Experts
by LiveVox, April 22, 2022
Top 10 Recruitment Strategies Every Customer Service Leader Must Know
by Misa Chien, March 2022
Customer Service Examples: 9 Examples Of Customer Service for Good Customer Experience
by Isabel Sandercock-Brown, March 2022
Podcasts from Top Retail Influencers to Add to Your Queue in 2022
by RETHINK Retail, March 8, 2022
11 Top Takeaways From 102 Customer Experience Experts
by Annette Franz, February 23, 2022
5 Lessons from the 2022 CX “Global Gurus” on Future-Facing Customer Experience
by Jeanne Bliss, February 18, 2022
Why Should You Invest in Cx? Experts Weigh In
by Brittany Klokkenga, February 17, 2022
Top 10 CX Podcasts: Hit Play
by Chandni U, February 4, 2022
The Loyalty Revolution
by Stephanie K. De Long, February 2022
15 Customer Experience Books You Need to Read in 2022
by Engati Team, January 21, 2022
62 of the Best Quotes About Customer Experience
by Steven Van Belleghem, January 10, 2022
Top Sales & Marketing Book 2021
by Top Sales Awards, January 2022
Evaluating Laundry Industry Customer Experience (Part 1)
by Matt Poe, December 23, 2021
9 Must Read Books for Marketers to Start 2022
by Drew Neisser, December 21, 2021
15 Best Customer Service Books to Read in 2021
by Angela Robinson, December 06, 2021
The 2022 Customer Experience Predictions From 10 International Top Cx Experts
by Steven Van Belleghem, December 06, 2021
200 Most Powerful Influencers to Follow in 2022 by Engati Team,
November 30, 2021
10 Customer Loyalty Killers That Can Shrink Repeat Business
by Atlanta Small Business Network, November 1, 2021
CBT Automotive Newscast
by CBT News, October 21, 2021
27 Helpful Customer Support Tools and Resources
by Jesse Short, October 2021
Top 20 Customer Service Speakers to Hire for Your Next Event
by Brad Anderson, October 18, 2021
Top 5 Ways to Achieve Superior Customer Service
by Uniphore, October 4, 2021
3 Words You Want to Hear from Every Customer
by Skip Prichard, October 1, 2021
6 New B2B Marketing Books to Prep You for 2022
by Drew Neisser, September 2021
How to Keep Customers Coming Back
by Jeff Toister, September 23, 2021
The 15 Best Customer Support Podcasts You Must Follow In 2021
by Tom Hunt, September 17, 2021
What Do Customer Experience Teams Actually Look Like?
by Dom Nicastro, September 10, 2021
Top 50 Contact Center Twitter Accounts To Follow In 2021
by Kristyn Emenecker, August 31, 2021
Top 20 Global Customer Experience Experts
by Chandni U, August 29, 2021
6 Steps to Eliminate the Competition with Great Customer Service
by Elena Kosturanova, August 24, 2021
Short Life Lessons From Shep Hyken
by World Class Performer, August 23, 2021
This Week’s Big Deal: Experiences and Expectations
by Amanda B., August 23, 2021
5 Keys to Maintaining Brand Trust in Difficult Times
by Janelle Estes, August 20, 2021
Customer Experience Speakers for Your Event
by Deanna Ritchie, August 20, 2021
Expert Round-up: All About the Customer
by Nicoleta, August 17, 2021
9 Customer Service Blogs Every Support Pro Should Follow
by Mercer Smith, August 2021
Top Customer Experience Keynote Speakers for 2021
by Michelle Joyce, August 10, 2021
Read It & Reap: 10 Top New Marketing Books To Savor On #NationalBookLoversDay
by Lane Ellis, August 9, 2021
The Best Way to Complain to a Company on Social Media
by Octavio Blanco, August 2, 2021
The Big Problem With Online Banks—and What to Do About It
by Octavio Blanco, July 29, 2021
Authors Top 100 (2021)
by Derin Cag, July 28, 2021
Spotlight Recap: Shep Hyken on Nurturing Repeat Customer
by Freshdesk, July 22, 2021
11 Customer Service Leaders We Can All Learn From
by Steve DiGioia, July 19, 2021
10 of the Best Customer Experience Podcasts
by Nick Glimsdahl, July 8, 2021
Top 10 Must-Read Customer Experience Books
by Sofia Ohlson, July 1, 2021
Winning Customer Trust through Omnichannel Communication
by Steve Bederman, June 23, 2021
25 Customer Experience Blogs to Add to Your Weekly Reading List
by Jessica Wise, June 23, 2021
Target’s Remodels Will Please Customers. Will They Boost Sales?
by George Anderson, June 23, 2021
15 Must-Read Books About Customer Experience
by Steven Van Belleghem, June 16, 2021
Top 50 Customer Experience (CX) Influencers to Follow 2021
by The Awards Magazine, June 4, 2021
The Best Customer Experience Needs the Best Agent Experience – Expert Commentary
by Kate Rogerson, May 13, 2021
Customer Service Trainers
by Best Global Trainers, May 2021
15 Top CX Influencers to Follow
by Terrence Fox, May 2021
The Now of Work: Employee Experience & Customer Experience with Shep Hyken
by Mitel, April 28, 2021
10 Customer Experience Books Every CXO Should Read
by Anita Raghav, April 23, 2021
Top Customer Experience Resources to Follow in 2021
by MK Marketing, April 21, 2021
by Steven Van Belleghem, April 21, 2021
Creating Amazing Retail Experiences
by Jeff Somers, March 2021
The Top Customer Experience Podcasts (Updated March ’21)
by Adam Ramshaw, March 2021
Top 12 CX Leaders to Look out for in 2021
by Monica Kohn, March 29, 2021
Top 100 Retail Influencers 2021
by Rethink Retail, March 23, 2021
Healthcare Transformed: A Digital-First Experience
by VisitPay, March 10, 2021
10 CX Thought Leaders You Need To Follow to Stay In Tune With The Pulse Of The Industry
by Othmar Mueller Von Blumencron, March 2021
Get inspired by these 5 CX podcasts
by MadeFor, March 2021
Responsiveness in customer service matters, so why are some brands struggling?
by Christoph Trappe, March 2, 2021
Here’s why the experts think empathy is the key to customer experience
by Kate Rogerson, February 18th, 2021
Next-Gen Tech Could Be Key To Men’s Wearhouse Turnaround
by Tom Ryan, Feb 16, 2021
A 6-Step Process to Creating a Superior Customer Experience From the Inside Out
by B2B International, February 2021
Interview with Shep Hyken – How to Create an Amazing Customer Service Culture
by Olya Kurinna, February 9, 2021
Best Selling Author Shep Hyken on the Future of Brick and Mortar Retail
by Raydiant, February 2, 2021
21 Must-Read Customer Experience Books in 2021
by LitmusWorld, January 29, 2021
Business Startup Checklist: 5 Steps to Getting Your Business Off to a Strong Start
by Margie Zable Fisher, January 29, 2021
Digital Experience 2021: What do the CX Experts say?
by The CX Insights, January 4, 2021
Customer Experience Tips and Advice from the Pros During Disruption
by Srijana Angdembey, December 30, 2020
10 Quotes to Inspire Better Customer Service As We Round the Corner into 2021
by Veronica Krieg, December 23, 2020
200 CX Thought Leaders to Follow to Kickstart 2021
by Engati Team, December 23, 2020
5 Unique Ways to Thank Customers This Holiday Season
by Margie Zable Fisher, December 4, 2020
5 Ways COVID-19 is Changing Customer Loyalty
by Rich Hein, December 8, 2020
Visibility, Credibility, Loyalty: The Benefits of Online Reviews
by Robert Morrissey, December 2, 2020
B2B Marketing Trends in Post COVID-19 Era (Expert Insights)
by Sumeet Anand, November 11, 2020
What It Takes To Be a 5-Star Business
by Raney C. Hudson, November 5, 2020
Master the Art of Customer Experience with Shep Hyken
by Kritagya Pandey, October 26, 2020
What Challenges Are You Facing While Guiding Your Customers to Create Business Strategies During the Pandemic?
by Pooja Dhingra, October 19, 2020
3 Memorable Quotes from The Convenience Revolution by Shep Hyken
by Jeremy Watkin, October 3, 2020
Revolutionizing Convenience
by Paul Von Zielbauer, September 25, 2020
“We need to be optimistic.” With Charlie Katz & Shep Hyken
by Charlie Katz, September 16,2020
What Challenges Businesses May Face in a World Changed by COVID-19?
by Naina Rajput, September 2, 2020
The Service Quotient Outfox the Big Box
by Denise Power, September 1, 2020
Four Experts, One Question: How Do You Give Constructive Feedback That Is Actually Constructive?
by Steve Williamson, August 31, 2020
Top 10 Customer Service Books
by Ivana Taylor, August 18, 2020
What is the Difference Between Customer Service and Customer Experience?
by Dan Gingiss, August 18, 2020
Expert Advice: Customer Trends That Will Dominate the Post Covid Era
by Anirudha Singharoy, July 21, 2020
3 Tips on How to Build Relationships and Create a Better CX
by Jodi Warner, July 9, 2020
The Evolution of Customer Experience
by Top Sales Magazine, July 7, 2020
How the Customer Service Experience Will Change Post-COVID
by Kaila Krayewski, July 6, 2020
Surges in Social Media Contributing to E-Commerce Boom
by Matt Wujciak, June 26, 2020
How to Maintain Customer Service Teams’ Productivity Remotely
by Robert Morrissey, May 18, 2020
11 Experts Share Tips For Product Businesses in the Age of COVID-19
by Kevin Hamano, April 21, 2020
Expert Advice: Shep Hyken – “Customer Service is not a Department. It’s Philosophy.”
by Naina Rajput, April 20, 2020
Surveys in the Time of Pandemic
by Jim Tincher, April 16, 2020
Know It All with Shep Hyken
by Kritagya Pandey, April 15, 2020
4 CX Leaders on How to Build a Community
by Dhawal Kumar, April 15, 2020
14 Essential Customer Experience Books to Help You Rethink Your CX
by Tom Treanor, April 14, 2020
Recommended Reading
by Toister Performing Solutions, Inc., April 8, 2020
100 Best Customer Service Books of All Time
by BookAuthroity, March 11, 2020
Am I Getting The Most Out Of My Employees?
by Matt Wujciak, March 9, 2020
Business Books That Should be on Everyone’s Shelf
by Belding Training, February 19, 2020
How to Win the Hearts of Your Customers
by Megan Ranger, February 12, 2020
How to Prepare Customer Service Agents for Threatening or Emergency Interactions
by TELUS International, February 11, 2020
What Matters More for Customer Experience: People or Technology?
by Robert Reitknecht, February 10, 2020
Marketing Inspiration: 10 Ways Experts Fight February Funk
by Christina Stubler, February 6, 2020
Music City and Me: A CCW Nashville Recap
by Candace Sheitelman, February 5, 2020
The Complaining Habits of Public Figures – Shep Hyken
by Helen Dewdney, February 4, 2020
Top 10 Customer Satisfaction Quotes By Leading Industry Experts!
by Lipi Khandelwal, January 31, 2020
Top 25 Thought Leaders in the Future of Brick and Mortar
by Bobby Marhamat, January 29, 2020
50 Best Customer Care Resources to Learn About Providing Top-Notch Customer Care
by Angela Stringfellow, January 28, 2020
Expert View: What to Expect in Customer Care for 2020
by Robert Morrissey, January 24, 2020
10 Popular Customer Experience Keynote Speakers in the World
by Steven Van Belleghem, January 23, 2020
Interview with Shep Hyken – Customer Service Legend
by Sona Pisova, January 22, 2020
Top 20 Customer Service Blogs You Have to Read in 2020
by Ben Ringshall, January 14, 2020
Crystal Ball Time! 10 Marketing, Tech and CX Predictions for 2020
by Sara Card, December 20, 2019
The Psychology Behind Personalized Customer Experience
by Matt Wujciak, December 18, 2019
153 Customer Service Quotes to Up Your Customer Experience Game
by Jared Cornell, December 18, 2019
by Robert Morrissey, December 11, 2019
The CX Trends to Watch in 2020, According to the Experts
by Madeline Jacobson, December 5, 20195
How To Create Wow Moments for CX Success
by Stacy Sherman, December 5, 2019
6 Marketing Experts Share Their Mentors’ Best Career Advice
by Lisa Stapleton, November 25, 2019
The Most Influential CX Leaders of 2019
by Panviva, November 20, 2019
Top 5 Books on Customer Service Experience You Can’t Afford to Miss
by Laduram Vishnoi, November 6, 2019
Psst, Retailers: Here’s the Secret to Customer Loyalty and Retention
by Jim Tierney, November 5, 2019
Convenience: The #1 Way to Improve Your Brand’s Customer Experience
by Paul Chaney, November 4, 2019
50 Best Customer Service Blogs You Should Be Reading
by SupportBee Team October 24, 2019
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
by Jessica Wise, October 24, 2019
Top 10 Customer Experience Influencers to Look Out For
by Yamini, October 23, 2019
4 Tips From Top CX Industry Experts
by Nolan Smith, October 15, 2019
National Customer Service Week 2019
by Marcus Heerdt, October 7, 2019
Q&A: Shep Hyken Shares Easy Ways to Create Amazing Customer Experiences
by Tom Treanor, October 7, 2019
The Power of Convenience in Customer Service: Interview with Shep Hyken
by Kylie Whitehead, August 20, 2019
10 Customer Service Blogs You Need to be Reading
by Robbie Rogulij, August 8, 2019
12 books That Will Turn You Into A Customer Experience Superstar
by Natalya Bucuy, July 31, 2019
The Top 12 Customer Experience Experts You Need To Follow
by Freshdesk, July 29, 2019
7 Critical CRM Trends to Keep an Eye on in 2019
by Zachary Totah, July 24, 2019
Shep Hyken on How to Create Moments of Magic for Your Customers
by Kindra Cooper, July 16, 2019
Standing Out From the Crowd: Insights From 12 Marketing Industry Leaders
by Anne Leuman, July 15, 2019
3 Ways to Keep Up with Customer Expectations Through Content Experience
by SmarterCX Team, July 11, 2019
Top 10 Customer Experience Influencers You Should Follow
by Niharika Gupta, July 3, 2019
Are You Amazing?
by Holly Kutil, June 14, 2019
Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
by Jessica Wise, June 13, 2019
7 Must-Hear Customer Experience Podcasts
by Phillippe Aussant, May 21, 2019
Creating a Customer Centric Culture with Shep Hyken
by Dwayne Charrington, May 1, 2019
4 customer success best practices to ensure loyalty and retention
by Rowena Lindsay, April 4
How to Use Customer Service as a Marketing Opportunity With Shep Hyken
by Anne Leuman, March 25, 2019
Top 50 Speakers to Connect with at #SMMW19
by Nimble, March 8, 2019
How to Elevate Your Digital Customer Experience from So-So to Spectacular
by Chris Fletcher, Nimble, February 6, 2019
Setting Boundaries in Customer Service
by Katrina Visser, Click by Booking.com, February 5, 2019
Amazon Tests Self-Driving ‘Scout’ Delivery System
by Retail TouchPoints, January 24, 2019
10 Powerful Customer Experience Leader to Follow in 2019
by Harry Southworth & Giorgi Loghanidze, January 21, 2019
Interview with Shep Hyken – The Convenience Revolution
by Adrien Lemaire, January 3, 2019
Shep Hyken: The Key to Great CX is Customer Convenience
by Howard Schulman, January 2, 2019
2018’s most popular videos to learn CX lessons
by Sonal Jaiswal, December 21, 2018
10 Customer Service Blogs You Should Read
by Fora Financial, December 17, 2018
Putting the Customer into Customer Experience
by Annette Franz, December 5, 2018
Ted Ings’ Inspiring Holiday Reading List
by Center for Performance Improvement, December 5, 2018
Best Customer Experience Books of 2018 and What to Look Out for in 2019
by Ricardo Saltz Gulko, December 5, 2018
23 Customer Experience Thought Leaders to Follow on Twitter
by Diana Kaemingk, November 28, 2018
10 Insider Customer Experience tips according to Shep Hyken
by Agi Marx, November 27, 2018
Q&A with Customer Service Expert: Shep Hyken
by Humach, November 22, 2018
15 Retail Influencers You Need To Follow
by HappyOrNot, November 14, 2018
7 Ted Talks about the Future of Mobility Taxi Companies Should Watch
by Sinead Gillett, November 12, 2018
What It Takes to be a 5-Star Business with Shep Hyken
by Carmen Rane Hudson, November 5, 2018
Are You Part of the Convenience Revolution?
by Annette Franz, November 1, 2018
How to Make Your Customer Experience Convenient
by Colin Shaw, October 20, 2018
Connect the Dots: The Convenience Revolution Has Arrived
by Dr. Benjamin Ola Akande, October 4, 2018
Brand Book Bites from The Convenience Revolution
by Denise Lee Yohn, September 25, 2018
Book Review: Be Amazing or Go Home
by Jeremy Watkin, September 21, 2018
How Can Marketers Create Stronger Customer Bonds? Focus on Convenience, According to Shep Hyken
by Cailin Burgess, September 17, 2018
The Future of Intelligent Self-Service Technology
by Bill Colleran, AnswerDash, August 31, 2018
19 Customer Service Blogs You Should Be Reading in 2018
by Sophie Bern, Hubspot, August 23, 2018
Summer Reading Recap: Business and Fiction
by Debbie Laskey, August 10, 2018
Introducing Unforgettable: New CX Education Program With Jay Baer, Shep Hyken, Jeanne Bliss, and Ian Golding
by Jay Baer, August 1, 2018
Ten of the Best Customer Service Books You Need in Your Library
by VIPdesk Connect, July 30, 2018
Top 10 customer experience tips from Shep Hyken
by AgiMarx, Director of Marketing Thematic, July 26, 2018
The Top 10 Customer Experience Keynote Speakers
by Blake Morgan, June 23, 2018
How to Provide a Delightful Customer Service Experience
by Jason Grills, June 22, 2018
Got a complaint about the travel industry? Take it to the top.
by Christopher Elliott, Washington Post, June 20, 2018
Late paying customers? Try these tips from the experts
by Tripp Braden, June 20, 2018
Interview with Shep Hyken
by Onalytica, May 15, 2018
Book Review: Be Amazing or Go Home, by Shep Hyken
by Edwin Bevens, goSmallBiz, April 19, 2018
Why improving social media customer service is important
by Jesse Scardina, SearchCRM, March 8, 2018
50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)
by Nicereply, February 2, 2018
25 TOP CX blogs of 2017!
by Shruti Sarkar, January 11, 2018
The 20 Best Business Books of 2017
by Tim David, HuffPost, January 9, 2018
Top Business Speakers To Hire And See In 2018
by Steve Olenski, December 201, 2017
Customer Service Expert Shep Hyken on the Importance of Online Reviews and Consistent Customer Experience
by Megan Wenzl, December 20, 2017
ICMI’s Top 50 Thought Leaders of 2017
by The Editors, December 12, 2017
How to Deal With Customer Service—Without Losing Your Cool
by Kathleen Murray Harris, December 10, 2017
“Follow the Leader” Featuring Shep Hyken
by CallCenter Weekly, November 29, 2017
SHEP HYKEN: CUSTOMER SERVICE DOESN’T COST. IT PAYS.
by WalkMe Team, November 16,207
What the biggest speakers at Dreamforce 2017 will be discussing
by Bethany Fagan, October 25, 2017
5 Lessons I Learned While Following Shep Hyken on Twitter
by Stephanie Jones, October 24, 2017
AN INTERVIEW WITH SHEP HYKEN: ‘IT’S A LOYALTY WAR’
by IC Group, October 23, 2017
Spotlight on CX: Shep Hyken, Author, The Amazement Revolution
by Leo Bertelli, October 12, 2017
Customer Service and Experience Expert Shep Hyken Interview
by Mark Nicholson, October 3, 2017
Top Experts Create the Ultimate Customer Success Playbook
by Andy Mura, October 3, 2017
Narvar Q&A with Industry Expert Shep Hyken: Part I
by Heather Lohmann, August 17, 2017
These Two Little Tips are Making Contact Centers Rich
by Jim Rembach, June 22, 2017
Not Just a Number: Using NPS to Improve Customer Experience
by Jamie Yan, QuestionPro, June 5, 2017
Global Franchise’s Top 20 Keynote Speakers
by Global Franchise magazine, April 26, 2017
Top 10 Customer Service Blogs to Follow in 2017
by Daniela Puzzo, Fonolo, April 19. 2017
Top 20 Retail Influencers You Must Follow
by Brayden Gervan, iQmetrix, April 7, 2017
How travel and hospitality brands are using data to improve the customer experience
by David W. Harrington, Telus International, April 5, 2017
50 Social Media Marketing Influencers to Follow in 2017 #SMMW17
by Lee Odden, March 20. 2017
Customer Service Reps Exposed: An Ongoing Cover Up
by Jim Rembach, March 16, 2017
An Interview with the Customer Service Guru, Shep Hyken
by Alessandra Ceresa, GreenRope, February 7, 2017
Typetalks presents: customer success expert Shep Hyken
by Eric Johnson, Typeform, January 30, 2017
Is Your Retail Customer Experience Driving Customers Away?
by Justin Guinn, Software Advice, January 26, 2017
Top 20 Customer Experience Leaders to Follow in 2017
by Monica Givati, Nanorep, January 19, 2017
ICMI’s Top 50 Thought Leaders to Follow on Twitter: 2016 Edition
by ICMI editor, December 19, 2016
28 Experts Share Social Care Predictions for 2017: Part 1
by Dan Gingiss, Social Media Today, December 19, 2016
How Social Media Has Changed the Game for Customer Service
by Dan Gingiss, Social Media Today, December 13. 2016
11 Industry Experts Discuss “What’s More Important: Customer First or Profit First?”
by Steve DiGioia, December 6, 2016
4 People You Must Follow If You Want To Get the Most Out of You in 2017
by Doug Sandler, December 4, 2016
12 Business Speakers To See in 2017
by Steve Olenski, November 2, 2016
The Customer Service Experience: Make it Easy
by Tom Hoffman, TeleTech, October 2016
by Bill Colleran, September 29,2016
Intrepid in the Pursuit of Customer Loyalty
by Robert Zoch, NICE, September 27, 2016
20 must-follow Twitter accounts for digital transformation news and opinions
by Enterprisers Project, September 23, 2016
Shep Hyken on Providing Excellent Customer Service
by Amber Kahwaji, September 21, 2016
Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame
by Maria Minsker, August 26, 2016
Shep Hyken’s Steps for Improving Your Customer Service
by Jose Manuel Arrias Zuleta, Smarp, August 16, 2016
Six ways to make the most out of outsourced chat support for both customer service and sales,
by TELUS International, August 11, 2016
4 Takeaways from Our Google Hangout on the Voice Channel,
by Fonolo, August 2, 2016
Let’s Talk Customer Experience!
by Annette Franz, July 28, 2016
19 Customer Experience Influencers You Need to Follow Now
by Ida Piker, CGS Inc., July 27, 2016
The Art of Amazing Your Customers – 11 Powerful Customer Service Lessons
by Vala Afshar, Huffington Post, July 19, 2016
What Should Apparel Brands Consider Before Selling on the Amazon Marketplace?
by Tara Johnson, June 15, 2016
Vcare Expert Roundtable: Retail Trends
by Vcare, May 10.2016
9 Influencers Every Customer Service Pro Should Know
by Cathy Reisenwitz, May 10, 2016
Is social media key to the future of loyalty programs: Interview with Shep Hyken
by ShopSocially, April 29, 2016
Three Customer Service Trends Service Managers should Follow in 2016: Interview with Shep Hyken
by Joanna Rotter, March 23, 2016
Monday Buzz: Fixing Customer Service Failures
by Eli Zimmerman March 21, 2016
What is customer experience? 18 industry experts weigh in
by Spencer Lanoue, User Testing, March 9, 2016
10 Tips for Building an Exceptional Customer Service Team
by Erica Strother Marois, February 29, 2016
10 of the Best CX Resources Online
by Matan Magril, LivePerson, February 8, 2016
Stella Service Names L.L. Bean Top Retailer in Terms of Customer Service
by Maria Minsker, February 5, 2016
The Vcare Top 50 Customer Care Influencers
by Vcare, January 22, 2016
10 Customer Service Trends to Watch in 2016
by Tricia Morris, December 18, 2015
CMO Perspectives
by Ran Ofek, December 8, 2015
A Guide to Using Twitter to Increase Audience Engagement
by RealMatch, October 10, 2015
The 15 Must-Follow Retail Twitter Accounts
by Cara Wood, October 5, 2015
Weekly #CustServ Chats Bring Service Experts Together From Around the Twittersphere
by Maria Minsker, October 2, 2015
Online Sellers’ Best Tips for Exceeding Customer Expectations
by Lee Polevoi, October 2, 2015
5 Brands That Are Nailing Mobile Customer Service
by Maria Minsker, September 18, 2015
9 Business Authors You Gotta Know Who’ll Help Your Business Grow
by Jon Schallert, September 11, 2015
Do your thing – What speakers learn from other speakers.
by Fredrik Haren, August 31, 2015
The Entrepreneur’s Guide to World-Class Customer Service
by John Bowen, Huffington Post, August 18, 2015
Are online marketplaces a retailer’s friend or foe? 8 experts weigh in
by Kelsey Lindsey, August 12, 2015
5 Must-Read Customer Service Blogs
by Holly Chessman, August 11, 2015
How to Measure Customer Service Effectiveness
by Collin Burke, July 28, 2015
Customer Service Hall of Shame
by Michael B. Sauter, Sam Stebbins, & Thomas C. Frolich, 24/7 Wall St., July 23, 2015
25 Especially Inspiring and Empowering Quotes From Today’s Top Leaders
by Lolly Daskal, July 20, 2015
[eBook] The Keys to Customer Service Excellence with Shep Hyken
by Colin Burke, July 10, 2015
Customer Success is the Key to Business Success: An Interview with Shep Hyken
by Erica Strother Marois, ICMI, June 30, 2015
Keeping Social Care Real
by Jodi Bart Holzband, Bloomfire, June 22, 2015
Should Bright House, Verizon customers be worried?
by William R. Levesque, Tampa Bay Times, June 15, 2015
How You Can Make a Good Company Great
by Lori Alcala, CMSWire, May 19, 2015
Top Ten Customer Service Experts to Follow on Twitter
by Tim Pickard, April 15, 2015
Loyalty programs: Free perks or nefarious ploy?
by Christopher Elliott, USA Today, March 1, 2015
21 Can’t-Miss Customer Service Blogs, Twitter Accounts, and Associations and Conferences
by Cathy Reisenwitz, February 19, 2015
50 Customer Experience Blogs You Should Be Reading
by NG Data, January 29, 2015
100 amazing customer experience resources for 2015,
Customer Thermometer, January 6, 2015
Shep Hyken: A Guy Who Embraced Customers Before It Was Popular
by Bill Sobel, CMSWire.com, December 8, 2014
Help.com Customer Service Interview With Shep Hyken (Part 1 of 2),
with Graham Moreno, November 10, 2014
“Amaze Every Customer Every Time” Best-Selling Author Shep Hyken Named November’s C-Suite Book Club Premier Author,
Market Wired, November 4, 2014
Customer Service Is the New Marketing: Turning Satisfaction into ROI
by Shay Moser, September 29, 2014
Customer Service Is the New Marketing: Measuring and Turning Satisfaction into ROI
by Aja Gabel, September 22, 2014
Neighborhood Vendors: How hyper-local businesses stay in business today
by Robert Lerose, August 20, 2014
Words of Customer Service Wisdom from Shep Hyken’s Twitter [Slideshare]
by James Patterson, August 15, 2014
14 Small Business Customer Service Insights from the Pros
by Adam Ramshaw, August 5, 2014
Hotel Bites Internet – Internet Bites Back
by Katherine Noyes, August 4, 2014
A Tribute to 5 Customer Service Gurus
by Al Cuccinelli, July 23, 2014
by Douglas A. McIntyre, Alexander Kent, Alexander E.M. Hess, Thomas C. Frohlich and Ashley C. Allen, July 18, 2014
A Tribute to Shep Hyken and the Customer
by Elizabeth Dehn, July 3, 2014
Customer Anger Management, Do’s and Don’ts
by Marta Wadsworth, May 30, 2014
52 Tools From Shep Hyken To Inspire Amazing Customer Service
by Jeremy Watkin, April 14, 2014
An Interview with Shep Hyken, One Amazing Author
by Tara R. Alemany, March 19, 2014
The 11 Gurus of Customer Service
by Marta Wadsworth, March 14,2014
Deliver The Kind Of Service By Which All Others Will Be Measured
by Jeremy Watkin March 12, 2014
Customer Service Lessons: Amex
by Jason Biddle March 7, 2014
Tools to Deliver an Amazing Customer Experience
by Annette Franz, February 18, 2014
Businesses Lose $41B from Bad Customer Service: Here’s What to Do,
by Noreen Seebacher, February 10, 2014
Customer Service vs. Customer Experience: Does Your Business Know the Difference?
by Debbie Laskey, February 10, 2014
Lessons from an “amazing” evangelist
by Michael Hess, January 21, 2014
The Key to Delivering Amazing Customer Service
by Maria Minsker, January 2, 2014
The Top UX Predictions for 2014
by UX Magazine Staff, December 20, 2013
The Top UX Trends of 2013
by UX Magazine Staff, December 18, 2013
Consistency Is the Key to Amazing Customer Service
via CRM Buyer, December 5, 2013
The Future of Digital Engagement: Shep Hyken on Exceptional Customer Service [Series]
via LivePerson, December 4, 2013
The Secret Behind Customer Service
via Hardware Retailing Sunday, December 1, 2013
The Tools To Deliver Amazing Customer Service Every Time – Interview With Shep Hyken
by Adrian Swinscoe, November 22, 2013
What Healthcare (And Obamacare) Can Learn From A Hardware Store
by John Nosta, Forbes.com, October 22,2013
The Customer Isn’t Always Right … And Why It Doesn’t Matter
by Elizabeth Palermo, September 19, 2013
The Top 100 Most Social Customer Service Pros On Twitter
by Vala Afshar in The Huffington Post, July 25, 2013
A Review Of “The Cult Of The Customer” By Shep Hyken,
by Jeremy Watkin, July 17, 2013
Did THAT Just Happen? The Amazement Revolution,
by Sarah Stealey Reed, Jul 17, 2013
Shep Hyken on Customer Service, Customer Experience, and Leadership
by Pete Abilla, June 3, 2013
Round Up: How To Break Into The Speaking Business, Part Two!
by Annie Jennings, March 2, 2013
Shep Hyken recognized for his Twitter savvy
by Amir Kurtovic in the St. Louis Business Journal December 26, 2012
Top 100 Business, Leadership and Technology Twitter Accounts You Must Follow
by Vala Afshar in Huffington Post December 23, 2012
Shep contributed to 3 Ways to Turn Holiday Shoppers Into Year-Round Customers
as seen in Entrepreneur December 5, 2012
Business2Community’s “Future of Social Media: How It Will Impact Marketing, Sales, and Customer Service.”
December 4, 2012
How customer service stories can fire up your staff!
by Christopher Brown October 18, 2012
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