Who should take Shepard Virtual Training?
From senior executives to the most recent hires, everyone can learn to be customer focused and how to amaze every customer every time. Whether the organization is in a call center or a warehouse, the idea of a customer focused culture is that everyone understands they have either an internal or external customer – or both!
How long does the course take to complete?
We recommend that you take about 5-7 weeks to complete The Customer Focus to get the most out of it. For our corporate customers, we suggest having regular meetings every ten days to two weeks to discuss the content to define how it will be implemented in your day-to-day dealings with clients. For individuals, we suggest breaking the training up into four sittings to allow yourself time to integrate the material into your daily interactions.
Amaze Every Customer Every Time is a longer course that we recommend you take over the course of 12 weeks. For our corporate customers, we suggest having regular meetings every ten days to two weeks to discuss the content to define how it will be implemented in your day-to-day dealings with clients. For individuals, we suggest breaking the training up into eight sittings to allow yourself time to integrate the material into your daily interactions. In addition, you will have access to 52 amazing customer service tools. This means you have access to training on one tool a week for a whole year, keeping customer service and customer experience top-of-mind all year long.
5 Ways to Create an Amazing Customer Experience, 6 Steps to Creating a Customer-Focused Culture, and Managing Angry Customers and Customer Complaints are shorter courses that can be completed in as little as an hour. However, in order to maximize learning and retention, we do recommend taking a week for each course – or one chapter a day.
How long do I have access to the course material?
Great news! A license gives you full access to the course material for one year! You can take the course at your own pace and in your own time. And you can take it as many times as you want!!
I’m a manager. How do I know when my people have completed the course?
As a manager, you will have the ability to monitor the progress of participants, such as when and how long they took to complete the course. A few Virtual Training System features include individual test results, progress reports by group or location, and certificates of completion.
Is there a certificate of completion?
A certificate of completion is offered with all of our courses. A majority of the chapters include a quiz or activity as well as a final quiz at the end of the course. Certificates can be obtained and printed out once all videos and quizzes have been completed.
How do I add more people to my group license?
Just give us a call! We can add more people to your group license at any time during your 1-year license agreement. You will receive the same rate per person that you received when you purchased your group license and they will have immediate full access to the content.
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