Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Tips On How To Handle Racist Customers by Kelechi Okeke
(CXService360) What do you do when a customer hurls racist remarks at an employee (you) or other customers? Here are tips on how to handle racist or bigoted customers.
My Comment: Let’s start off this week’s “Top Five” list with one of the most important articles you will read in a long time. What happens when a racist customer offends your employee. The author sets it up and turns it over to some industry experts to share their thoughts. This is a MUST READ!
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken