How can you provide a better experience for the customer and an even better one for the agents?
Shep Hyken sits down with Brad Birnbaum, CEO and Co-Founder of Kustomer, to talk about how to understand and know everything about your customer.
“Want to have 100% less frustrated customers? Don’t ask them to give you the same information again and again.” – Brad Birnbaum
“In the age of improving customer service, it’s about reducing frustration and friction.” – Brad Birnbaum
“Wow the customer by telling them at the beginning of the conversation, ‘I know why you are calling, and here’s what we are going to do about the problem.’” – Brad Birnbaum
“Chatbots only as good as the person who programs it or creates it.” – Brad Birnbaum
Brad Birnbaum is the CEO and Co-founder of Kustomer and is a 20-plus veteran of the customer service industry.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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