Shep Hyken's Customer Service Blog

Practice Confidence Building Habits

People like to be around people they know they like and they trust. It can take quite a while for someone to really know and like you, let alone trust you. However, it can take just a moment to create a negative impression that quickly erodes confidence. One way to build a relationship is to practice confidence building habits. Here are four simple confidence building habits that will help you build an even stronger relationship with your customers as well as the people you work with.

1. Be polite – Say please and thank you. Be nice to people.

2. Do what you say you will do. If you don’t, it is the quickest way to erode confidence in you and your abilities.

3. Don’t blame failure on others. It shows you are out of control. Take accountability for what happens around you.

4. Be on time. Being late shows disrespect for others’ time.

Sounds simple, doesn’t it? Well, they are which is why there is no excuse not to make a habit of them.

Shep Hyken is a customer service expert,  professional  speaker and New York Times bestselling business author. For information contact (314) 692-2200 or http://www.hyken.com. For information on The  Customer  Focus™ customer service training programs go to http://www.thecustomerfocus.com/. Follow on Twitter: @Hyken
(Copyright ©MMXII, Shep Hyken)

 

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