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Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Four Core Principles of Retail Customer Loyalty and Retention […]
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
(Desk.com) These are the managers that know that it costs companies so much more to gain one new customer than it does to keep three current customers. These are the managers that invest in their current customers’ satisfaction, loyalty and retention. These are the managers that practice the following four core principles that will keep their customers coming back for more.
My Comment: Four simple, direct and time tested ideas to create loyalty. It doesn’t matter what type of business you are in, these are basics that should be part of every customer loyalty strategy.
(360 Connext) Do we live in a throwaway culture? Probably. It feels that way to loyal customers sometimes, thanks to customer rewards reserved for those walking in the door.
My Comment: It drives me nuts when a company offers great deals to new customers and won’t offer the same incentives to existing (loyal) customers. Shouldn’t a loyal customer get the better deal? Great article that makes a great point. And I love the picture!
(FT Adviser) With the business scene as competitive as ever, there is a number of top tips that businesses can use to achieve customer service excellence. Here are our top tips.
My Comment: This article starts with the comment that with an unpredictable economy and incredible competition, customer service is more important than ever to not only survive, but also thrive. Spot on. This article is filled with tips to make anyone think about how customer service can give any business a competitive edge.
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
(Copyright ©MMXIII, Shep Hyken)
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