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5 Top Customer Service Articles For the Week of February 15, 2016

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 16 Customer Service Skills That Drive Every Business by Robbie Richards (JitBit) Develop these skills […]

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

16 Customer Service Skills That Drive Every Business by Robbie Richards

(JitBit) Develop these skills to win new customers, increase loyalty and grow your business.

My Comment: If customer service is important to you and your company, and I know it is, then read this article. I can’t think that anyone would disagree with any of the 16 “skills” that Robbie Richards shares with us.

5 Common Customer Service Mistakes (and How to Avoid Them!) by Seon Barbera  

(CGS) In the world of customer service and customer experience, new scenarios constantly arise. But what remains constant are a number of basic customer service tenants that must be observed. Here are 5 common customer service mistakes that companies make that are entirely fixable or avoidable.

My Comment: So many articles and books I read tell me the right thing to do when it comes to customer service. Here’s an article about what NOT to do. While this may seem like common sense, these bad habits and behaviors are unfortunately too common.

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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