How do you create a customer experience that doesn’t just get business, but keeps customers coming back for more?
Shep Hyken interviews customer experience futurist, Blake Morgan, about her life, her book, and how to do more for your customers.
Blake Morgan is a customer experience futurist. Her first book is “More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences.” She is also the host of The Modern Customer podcast and a weekly customer experience video series on YouTube.
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.
“You’ve got to be thoughtful, work really hard, and be almost maniacal with your obsession with that customer experience.” – Blake Morgan
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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