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How to Improve the Customer Experience

Shep Hyken speaks with the CEO of 360Connext, keynote speaker, and Certified Customer Experience Professional (CCXP) Jeannie Walters, on improving customer experience.

“A lot of things that are really minor in the grand scheme of things (microinteractions), can make a really big impact, either negative or positive, to an impression.” -Jeannie Walters

Shep and Jeannie discuss customer experience mission statements, customer expectations, and how to improve everyday interactions. Jeannie shares her expertise, as a leading authority on microinteractions, and how by improving these seemingly minor details you can greatly impact the customer experience. The customer experience is integral for every business, so you can’t afford to miss out on this expert advice.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

 

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