What are the major trends that are evolving in customer service, what do you need to do to keep up, and why?
Shep Hyken interviews Keith Pearce, VP Product Marketing, Salesforce Service Cloud. Shep and Keith will discuss the motivation behind businesses doubling down on customer service as customer expectations evolve in the always-on, on-demand environment.
Keith Pearce is responsible for marketing strategy, vision and execution in his role as Vice President of Marketing for Salesforce Service Cloud. He brings more than 20 years of experience in the customer service, call center management and cloud industries.
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.
“A consumer is not trying to do business with a department. They don’t think that way. They just want to get help from your company, in the fastest form possible.” -Keith Pearce
This episode of Amazing Business Radio with Shep Hyken answers the following questions… and more:
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