Rather than attempt to cut the costs of delivering customer service on the phone, how you can use that opportunity to actually increase customer satisfaction and revenue through the use of technology?
Shep Hyken speaks with Kyle Christensen, VP of Marketing at Invoca, about using technology to create a better customer experience.
Kyle Christensen is the Senior Vice President of Marketing at Invoca, a call intelligence company. Kyle has also served in senior strategic product marketing and management roles at Zuora and at Salesforce.com where he ran enterprise marketing for Data.com and helped launch the Service Cloud line of business.
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions… and more:
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