Shep Hyken interviews Rupesh Patel. They discuss Rupesh’s “secret sauce” to creating an amazing guest experience across his hotels, and how those ideas can translate to the larger customer service world.
“If you want to be amazing and take your business to the next level, get a team that actually cares, a team that will go above and beyond.” – Rupesh Patel
“Being amazing is about taking that one extra step in everything you do.” – Rupesh Patel
“At the end of the day, how you make your team feel and how they feel about their job is huge.” – Rupesh Patel
Rupesh Patel is a hotel owner/operator and the founder of www.SmartGuests.com. He has over 20 years of experience and has held titles such as entrepreneur, investor, business consultant and more.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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