5 Top Customer Service Articles For the Week of December 7, 2015

Top Customer Service and Business Articles

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

5 Creative Ways to Get to Know Your Customers Better by Chad Hendren

(WinTheCustomer) Real insight into the psyche of customers is rarely achieved today. But with the right process and focus on key data points, information can be leveraged to improve customer experiences throughout the entire customer journey.

My Comment: Who doesn’t want to get to know their customers better?  And, once you do the benefits (to both the company and the customer) are obvious. Read more about this in this excellent article about getting to know your customer better.

5 Customer Appreciation Tweaks Customers Will Gobble Up! by Jeannie Walters

(360 Connext) Here are 5 easy ways to express customer appreciation.

My Comment: Customers always want to feel appreciated. It can be as simple as a verbal thank you as the customer is walking out of the store, a thank you note or something more, as this article shares with us.  Always show some form of appreciation to your customers!

Excellent Customer Experience lessons from Sam Walton to help you be LEGENDARY! by Sonal Jaiswal 

(Customer Guru) Here are some Customer Experience lessons that every business can learn and use in growing themselves.

New Comment: Love this article. Take some of Sam Walton’s great quotes and add a sentence or two of explanation and you have a great lesson (or two or three) that just about any company can take advantage of.

How to Become a Leader in Customer Experience | Driven to Delight by Joseph Michelli

(The Michelli Experience) There are leaders, followers, and…well people who just get in the way! Which are you?

My Comment: What I love about this article is that the author uses great companies (that we all know about) to showcase customer experience. It’s much easier to learn from companies we know about, can relate to and understand.

6 Things You Need to Know About Multi Channel Customer Service by Jacob Firuta

(LiveChat) Here’s what you need to know about multi channel customer service to make it work it for your company.

My Comment: Great concepts here for the company that offers customer support via multiple channels. Many
companies are still using traditional support methods, such as the phone and email, but today there are so many other ways customers want to contact a company. Some good tips here for the company that is thinking about jumping into multi-channel support as well as a few ideas to consider if you’re already doing it.

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.