Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. Regardless of your industry, everything has changed about the way we do business. There are some businesses that claim they’ve done things the same way for years, decades, […]
Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. Regardless of your industry, everything has changed about the way we do business. There are some businesses that claim they’ve done things the same way for years, decades, even a century. They claim they do business just as their fathers and grandfathers did. Nothing has changed. I disagree.
Take a taxidermist, for example. Things have been the same in this business for over 100 years, stuffing and mounting animals. The owner claims nothing has changed… Except for today, he has a website, a Facebook page, and a mobile phone. None of these were around when his great-grandfather started the business. Much has changed.
A business must keep up with the times. If they don’t, they will be disrupted and find themselves either playing catch up or worse, shutting down altogether. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018:
There you have it, five ways to deliver a better-than-ever customer service experience. Are there more ways? Sure, there are! I’ve written books on many, many more ideas, tactics, and strategies. But, these are what I’d call “keep-up-with-the-times” types of tips. So, go out there and take care of the customer like you never have before. That’s what it will take to make 2018 great for your business.
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken
(Copyright © MMXVIII, Shep Hyken)
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