Customer Service Trends As we move into the New Year I’ve been asked by a number of people about what to expect for customer service in 2013. Here are five trends that every company should be paying attention to. Social customer service will continue to grow in importance. There are many different social channels that […]
As we move into the New Year I’ve been asked by a number of people about what to expect for customer service in 2013. Here are five trends that every company should be paying attention to.
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Learn about The Customer Focus™ customer service training programs. Follow on Twitter: @Hyken
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