Bad Customer Service Want to lose your customer? Deliver a bad customer service experience. And it doesn’t really have to be that bad. Sure, if it’s flat out abysmally terrible customer service you’ll most likely lose the customer, but sometimes it’s much less obvious. It can be an attitude of indifference. So, let’s get specific. […]
Want to lose your customer? Deliver a bad customer service experience. And it doesn’t really have to be that bad. Sure, if it’s flat out abysmally terrible customer service you’ll most likely lose the customer, but sometimes it’s much less obvious. It can be an attitude of indifference. So, let’s get specific. Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.
So, now I’ve given you five. How about sharing what you would add to this list.
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact (314)692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs go to http://www.thecustomerfocus.com. Follow on Twitter: @Hyken (Copyright ©MMXIV, Shep Hyken)
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