This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses. When customers call the shots, having a good CX […]
This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken
The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses. When customers call the shots, having a good CX and offering fantastic customer service will benefit your business all around.
In the buying cycle, customers are more informed, they have become smarter and understand/consider the umpteen options to choose from, before making a decision. In the service niche, customers have come to expect real-time resolutions to their problems. In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat.
In this article, let us discuss a few upcoming trends of 2018 that will affect the customer service as well as CX for business and look at some resolutions that you may have to undertake.
In this backdrop of top 10 customer service trends for 2018, are you, as a business offering the best of customer service to your customers? Are you using the available technologies to better the CX and service verticals, or at least planning to do so? If yes, you are on the path to glory; if not, you will need to give it a serious rethink.
Rohit Prasanna brings about 14 years of digital marketing experience and has been an advisor to software start-ups in the mobile and SaaS areas. Before getting into startups, Rohit worked in various marketing, and product management roles at Unisys, Dell, and IBM.
For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.
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