This week on our Friends on Friday guest blog post, my colleague John Smart shares reasons why your customer service may be failing. I especially like the idea of customers and employees having a sense of ownership. – Shep Hyken If I was asked to choose the top two tips from all the ‘10 of the…’, […]
This week on our Friends on Friday guest blog post, my colleague John Smart shares reasons why your customer service may be failing. I especially like the idea of customers and employees having a sense of ownership. – Shep Hyken
If I was asked to choose the top two tips from all the ‘10 of the…’, ‘8 Ways…’, ‘The 12 absolute…’ lists, guides, and acronyms that you come across within Customer Service, I would choose:
The 5 key areas that I have come across when speaking to clients, as well as running customer service workshops with regard to failing customer service, would be:
In essence, the principles within the book: ‘PROUD: Achieving Customer Service Excellence’, encapsulates all the above.
John Smart is the author of ‘PROUD – Achieving Excellent Customer Service’. He is a development consultant, running his own consultancy, through which he has gained many years of customer service development and delivery within a diverse array of industries.
For more articles from Shep Hyken and his guest contributors, go to customerserviceblog.com.
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