Every year I write my customer service, customer experience (CX), and business predictions in my Forbes.com column. This year, I thought I would share a brief version of them with our Shepard Letter subscribers. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. This has led to my list of […]
Every year I write my customer service, customer experience (CX), and business predictions in my Forbes.com column.
This year, I thought I would share a brief version of them with our Shepard Letter subscribers. So, here are my Top 10 Predictions for 2021:
There are plenty of other predictions that many other experts will make. We can all use these to start conversations about what’s next, what must change, and more. As you make decisions based on these and other predictions, always look to the future and anticipate the impact on your customers and employees.
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
(Copyright © MMXXI, Shep Hyken)
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