Ten Customer Service Tips for Customer Loyalty Month Customer Loyalty Month is every April. Thinking about what I could write or suggest, I read something that is unbelievable. The American Customer Satisfaction Index (www.theacsi.org) just released their latest survey and it indicated that customer satisfaction is at a two year low. While some of this […]
Ten Customer Service Tips for Customer Loyalty Month
Customer Loyalty Month is every April. Thinking about what I could write or suggest, I read something that is unbelievable. The American Customer Satisfaction Index (www.theacsi.org) just released their latest survey and it indicated that customer satisfaction is at a two year low. While some of this has to do with economic issues, the industries surveyed indicate customer service problems as well. How can that be?
In a world where people have become extremely value conscious, one of the only ways to compete, outside of price, is with customer service. Create a better experience and you create better value. The companies that create the best experience and deliver the highest levels of customer confidence are the ones that stay in business longer and aren’t forced to sell their goods and service at thin or losing margins.
So, in honor of Customer Loyalty Month, here is a “Top Ten” list of customer service tips from my new book, “The Amazement Revolution.”
BONUS TIP: Buy “The Amazement Revolution” for yourself, your employees and even your customers. Yes, this is a blatant and shameless promotion of my newest customer service book. Yet it is totally appropriate as the book will ship the first week of April, just in time for Customer Loyalty month.
Shep Hyken, is the Chief Amazement Officer (CAO) of Shepard Presentations, LLC. As a speaker and author, Shep helps companies build loyal relationships with their customers and employees by helping them deliver amazing levels of customer service. He is the author of the Wall Street Journal best-selling book The Cult of the Customer and the creator of The Customer Focus customer service training program. For more contact Shep Hyken; (314) 692-2200 or shep@hyken.com. Web: http://www.Hyken.com.
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