Contact Shep (314) 692-2200

5 Top Customer Service Articles For the Week of November 21, 2016

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Surprises Await When You Pretend To Be Your Own Customer by Steve DiGioia (Steve DiGioia) […]

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Surprises Await When You Pretend To Be Your Own Customer by Steve DiGioia

(Steve DiGioia) Stop complaining about your customers. “They’re too demanding; always have something negative to say and they look for discounts”.  Well, have you ever tried to be your own customer?

My Comment: Have you ever tried mystery shopping your own company? In a perfect world, if you did you would have a wonderful experience. But, we don’t live in a perfect world – and sometimes that experience will be a revelation of flaws with the CX and opportunities to improve customer experience. Steve DiGioia shares some nice ideas about the importance of pretending to be your own customer.

Save

Save

Save

Save

Save

Save

Want to receive Shep’s latest customer service and CX research?

Sign up for instant access to Shep’s research report on customer service and customer experience.

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.

© 2023 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Legap

Site by: digitalONDA