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How to Improve Customer Loyalty

Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, “Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies.” Bob also shares some best practices for customer service and what is necessary to ensure a successful customer service strategy. If you want to create more customer loyalty (and who doesn’t), you can’t miss this episode!

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“You have to hire the right talent to begin with, but then you have to equip them, empower them, and train them.” – Bob Thompson


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