Even though every April is Customer Loyalty Month, it doesn’t matter when you are taking in this information. Customer Loyalty Month is simply a time to remember how important it is to show a little love to your customers. The reality is that it should be practiced every month, every week, every day – in […]
Even though every April is Customer Loyalty Month, it doesn’t matter when you are taking in this information. Customer Loyalty Month is simply a time to remember how important it is to show a little love to your customers. The reality is that it should be practiced every month, every week, every day – in other words, with every interaction you have with your customers. So, here are a few of my favorite ideas to ask yourself during Customer Loyalty Month – and every other month throughout the year:
These examples should be compiled and shared, perhaps posted in the break room or lunch area for all to see. The best of the best should be put into a document, showcasing great examples of the types of customer service experiences that create customer loyalty.
These are just a few ideas to help you do something customer-focused during Customer Loyalty Month. I’m hoping you’ll come up with a few of your own. Would love if you would share them below.
Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact (314)692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken
(Copyright © MMXV, Shep Hyken)
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