The other night I had a wonderful meal at Mama Louise, an Italian restaurant in Orlando on Florida’s ever-popular “Restaurant Row.” I ordered Mama’s Stuffed Chicken, and it was delicious. But, good food isn’t what this is about. It’s about the experience that Joe Esposito and his staff created. First, the staff was friendly and […]
The other night I had a wonderful meal at Mama Louise, an Italian restaurant in Orlando on Florida’s ever-popular “Restaurant Row.” I ordered Mama’s Stuffed Chicken, and it was delicious. But, good food isn’t what this is about. It’s about the experience that Joe Esposito and his staff created.
First, the staff was friendly and helpful, making suggestions and letting us know what was most popular on the menu. They were attentive. They did everything they were supposed to do. Good food with good service is a winning combination.
Second, the owner, Joe Esposito, made it his mission throughout the evening, even though he was in the back running the kitchen, to visit each and every guest. When he came by our table I complimented him on the great food and excellent service. We started talking and he shared some of his philosophies that all of us can learn from and can apply to just about any business.
Joe obviously loves the restaurant business. He loves to cook, yet just as important if not more so, he loves his customers. When you mix unbridled passion and enthusiasm for the customer with skill and capability, it’s a winning combination.
Save
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
(Copyright © MMXVI, Shep Hyken)
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2024 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap Legap
Site by: digitalONDA