Shep Hyken sits down with Gregg Lederman to talk about his new book, Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday. They discussed how to replicate your best people and give them the happiness and motivation they crave and deserve.
“Successful companies can attribute their success to their people, as opposed to at the expense of their people.” – Gregg Lederman
“The work culture drives the customer experience.” – Gregg Lederman
“Giving people more of what they crave (respect, purpose, and relationships) accelerates business results.” – Gregg Lederman
“Praising good performance gives people a healthy amount of dopamine which encourages them to keep going and work harder.” – Gregg Lederman
Gregg Lederman is an author, speaker, and the president of employee engagement for Reward Gateway. Gregg’s valuable insights are documented in his books Achieve Brand Integrity, Engaged, and his upcoming book, Crave.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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