Shep Hyken interviews Katie Mares. They discuss her C.O.R.E. Methodology and how it can improve the customer experience in addition to gender inequality in the customer service world.
“Customer experience most often fails because we don’t do it consistently.” – Katie Mares
“Disappointment is unmet expectations. If you are not consistent in the experience you deliver, to anyone, you will get disappointment.” – Katie Mares
“It’s okay to drop the ball. What’s not okay is to not pick it up and not recognize the part you played in dropping it.” – Katie Mares
Katie Mares, CTDP, MCATD, CPS is the Chief Inspiration Officer of Alkamey Group. She has over 15 years of experience in customer service and leadership.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
How can I strengthen my company’s core?
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