What are some ways that you can show your customers, and your employees, that you are truly customer focused?
Shep Hyken interviews Megan Singh, Project Management Director at Squaremouth, a four-time Gold Stevie Award winner for Customer Service Department of the Year, to get ideas that you can implement in your organization.
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Megan Singh is the Project Management Director for Squaremouth, and like all members of the Squaremouth team, Megan remains close to the customer base by taking customer phone calls on a weekly basis. Squaremouth helps travelers easily and instantly compare travel insurance products from every major U.S. travel insurance provider.
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.
“At Squaremouth, we are completely transparent. Even the walls are made of glass.” – Megan Singh
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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