It’s the holiday season, and whatever holiday you choose to celebrate – or choose not to celebrate – gifting is the norm. So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do – and they won’t cost a thing! I was recently asked in an interview, […]
It’s the holiday season, and whatever holiday you choose to celebrate – or choose not to celebrate – gifting is the norm. So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do – and they won’t cost a thing!
I was recently asked in an interview, “What are the easiest and least expensive customer service or experience tactics a company can implement?” Great question, and I want to take it a step further and include employees in my answers. So, keep in mind my answers can apply to employees as well. Not just customers.
Sometimes, the best strategies or tactics don’t have to be hard or expensive to be effective. I call these customer service basics, and they are 100% common sense, but as you’ve heard me write and say in the past, common sense is often not so common. So, don’t expect anything new here, but realize these five ideas are powerful. Anyone can do them. And they don’t cost a thing.
The holiday season is a time of giving and gratitude. I share these simple ideas to remind us that sometimes the best gifts aren’t always expensive. Sometimes, they are even free. These simple customer service tactics are my gift to you, designed to enhance every interaction and spread joy. Okay, maybe I’m going a little over the top with the holiday theme. Still, I hope you, your customers, and your employees enjoy these “gifts,” and may you have a wonderful holiday!
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
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