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5 Top Customer Service Articles For the Week of July 10, 2017

Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 12 Tips to Delivering the Best Customer Service by John Cozad (Deputy) The […]

Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

12 Tips to Delivering the Best Customer Service by John Cozad

(Deputy) The best brands are built on customer service as it creates customer evangelists for life and provides you with the greatest advantage over competitors.

My Comment: This is more than just twelve tips. To me, a “tip” is a quick suggestion or idea. This is an extensive article – a deeper dive – on techniques and tactics that will help you and your organization deliver amazing customer service.

Best 6 Tips for Turning Customers Into Salespeople by Larry Alton

(Small Business Trends) Your customers are some of your greatest assets. Not only do they directly drive revenue in terms of repeat purchases, but they can also indirectly drive revenue in the form of selling your brand to other people. Do you know what it looks like to turn your customers into an extension of your sales team?

My Comment: Some of the best marketing you can have is Word-of-Mouth from your happy customers. What if your customers become an extension of your sales department. That’s why customer service and CX are really marketing. Here are six tips on how to turn your happy customers into customer evangelists (unpaid salespeople).

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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