January 7, 2016: Dennis Snow Shares Tips From Disney on Achieving Exceptional Customer Service
Shep Hyken speaks with Dennis Snow, professional speaker, bestselling author of “Lessons from the Mouse” and a man with a passion for service excellence. His abilities were born and developed while working at The Walt Disney World Company. Dennis shares his tips from Disney on how to provide exceptional customer service incorporating the entire customer journey into the customer service experience.
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“Keep the dirty laundry in house (backstage), when we air it in front of the customer we diminish the brand.” – Dennis Snow
Dennis Snow is a full-time speaker, trainer and consultant. He worked with the Walt Disney World Company for over 20 years, where he developed his passion for service excellence.
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