This week on our Friends on Friday guest blog post, my colleague Craig Harrison shares a quiz with us to test our customer service knowledge. Good luck and let us know how you score! – Shep Hyken Test your customer service knowledge and learn how to be a service ace by picking the correct answer […]
This week on our Friends on Friday guest blog post, my colleague Craig Harrison shares a quiz with us to test our customer service knowledge. Good luck and let us know how you score! – Shep Hyken
Test your customer service knowledge and learn how to be a service ace by picking the correct answer to each of these 10 questions.
1. A complaining customer is:
2. Customers who complain:
3. The best reward for your customer service representatives is:
4. CRM stands for:
5. Customers who complain want . . .
6. Customer Service departments:
7. For a company to be considered service-oriented:
8. A Call Center is defined as:
9. Customer Care is:
10. Customer Service Culture is
How did you do? If you scored 100% you can write Shep’s next guest article!
If you scored 80% or better you’re a service ace.
60-80% you understand customer service. Now deepen your knowledge!
If you scored below 60% don’t fret. Make improving your customer service orientation a priority. Ask others what it means to them, take a class, read Shep’s books and columns on service. Then you’ll be a Service Ace!
Craig Harrison, the chief expressionist of Expressions Of Excellence, is “the voice of customer service” — a speaker, trainer and communication consultant who builds clear and confident communicators, and strong sales and service cultures. Contact him at (510) 547-0664 or through Craig@ExpressionsOfExcellence.com for help in improving your communication skills and customer service orientation. Visit his website at www.VoiceOfCustomerService.com for more resources.
For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article:
Regardless Of The Economy, Never Put Customer Service On The Chopping Block
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