Top Customer Service Tips on Twitter

The first week of October (last month) was National Customer Service Week. I wrote a few extra articles, did a re-release of my first book Moments of Magic, put customer service training videos on YouTube and held a contest for the best “tweeted” customer service tips on Twitter. I thought you would be interested in some of the great tips that were shared. They are great to use as a theme for a team meeting or discussion topic. We had quite a few entries, and here are some of my favorites, including some of the winning entries.

From Peter Madjarov (@PeterMadjarov):

• Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.”
• Make each person feel they were most important to you… they are!

From Tony Dain (@CuriousAvocado):

• Develop greater compassion and empathy to connect emotionally, to see past our internal biases when interacting with customers.

From Eric De Haan (@Eric_de_Hann):

• Service is all about sensing, empathy, resonance, value, individualization, commitment and engagement.

Several great posts from the bloggers at Communicate Better (@combetterblog):

• Customers pay money because they want YOUR service. Are you making the most of the opportunity or giving them a reason to leave?
• In customer service, you have the power to make someone’s day. Never take that responsibility and opportunity lightly.
• Take ownership of your customer’s issue and follow up to provide the best resolution!
• If a call is disconnected be sure you have a call back number to call them back. Sometimes in customer service, it’s the little things.
• CHOOSE to have a good attitude. It will make life as a customer service professional better for both you and the customer!
• Take ownership of every customer and every customer service situation you encounter.

From Ty Sullivan (@ty_sullivan):

• If you love your customers to death, make sure you can resuscitate them if something goes wrong.

From Ben Holland (@Bsaholland):

• It’s simple really – listen to customers and let them know you’re listening.

From Vala Afshar (@ValaAfshar):

• Customer feedback is a gift. Accept graciously, unwrap enthusiastically and share with your team periodically.
• Successful customer service organizations default to ‘yes’ and then rationalize to an acceptable solution.

From Chris Hutchings (@Soffelhutch):

• Simple: Strive for good customer service. You could reduce spending on marketing!
• Service should start with a smile and end with a smile, in between the customer should EXPERIENCE something special.

If you like these, consider following me on Twitter (@Hyken).  Each day I post links to articles, share customer service tips and more.  Twitter can be a valuable resource for great tips and information you can use in your business – and even your personal life.

Shep Hyken is a   customer service expert, professional speaker and New York Times bestselling business author. For information contact (314) 692-2200 or http://www.hyken.com. For information on The  Customer  Focus™ customer service training programs go to http://www.thecustomerfocus.com. Follow on Twitter: @Hyken
(Copyright ©MMXII, Shep Hyken)