Top Customer Service Tips on Twitter

The first week of October (last month) was National Customer Service Week. I wrote a few extra articles, did a re-release of my first book, Moments of Magic, put customer service training videos on YouTube and held a contest for the best “tweeted” customer service tips on Twitter. I thought you would be interested in some of the great tips that were shared. They are great to use as a theme for a team meeting or discussion topic. We had quite a few entries, and here are some of my favorites, including some of the winning entries.

Peter Madjarov (@PeterMadjarov):

• Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.”
• Make each person feel they were most important to you… they are!

Tony Dain (@CuriousAvocado):

• Develop greater compassion and empathy to connect emotionally, to see past our internal biases when interacting with customers.

Eric De Haan (@Eric_de_Hann):

• Service is all about sensing, empathy, resonance, value, individualization, commitment and engagement.

Several great posts from the bloggers at Communicate Better (@combetterblog):

• Customers pay money because they want YOUR service. Are you making the most of the opportunity or giving them a reason to leave?
• In customer service, you have the power to make someone’s day. Never take that responsibility and opportunity lightly.
• Take ownership of your customer’s issue and follow up to provide the best resolution!
• If a call is disconnected be sure you have a call back number to call them back. Sometimes in customer service, it’s the little things.
• CHOOSE to have a good attitude. It will make life as a customer service professional better for both you and the customer!
• Take ownership of every customer and every customer service situation you encounter.

Ty Sullivan (@ty_sullivan):

• If you love your customers to death, make sure you can resuscitate them if something goes wrong.

Ben Holland (@Bsaholland):

• It’s simple really – listen to customers and let them know you’re listening.

Vala Afshar (@ValaAfshar):

• Customer feedback is a gift. Accept graciously, unwrap enthusiastically and share with your team periodically.
• Successful customer service organizations default to ‘yes’ and then rationalize to an acceptable solution.

Chris Hutchings (@Soffelhutch):

• Simple: Strive for good customer service. You could reduce spending on marketing!
• Service should start with a smile and end with a smile, in between the customer should EXPERIENCE something special.

If you like these, consider following me on Twitter (@Hyken).  Each day I post links to articles share customer service tips and more.  Twitter can be a valuable resource for great tips and information you can use in your business – and even your personal life.

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

(Copyright ©MMXII, Shep Hyken)