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Achieving Customer Amazement Survey Report

Researched and summarized by Shep Hyken, customer service & CX expert

Thank you for your interest in my latest research report on customer service, customer experience (CX), and loyalty. Here you will find compelling reasons to invest in providing the experience that gets your customers to come back and refer you to friends, family members, and colleagues.

Feel free to share the report with colleagues and customers. And, if you want to share specific facts and stats, please cite the source and link back to

Wishing you the very best on the journey to creating customer amazement!

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The 2020 ACA Study

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