An amazing customer service experience is absolutely essential for the success of any organization. It’s the distinguishing factor that sets you apart from your competitors, making price considerations less significant. Exceptional customer service builds trust and credibility, ultimately making customers say, “I’ll be back!”
Selecting a customer service speaker to deliver a keynote address at your conference or meeting can be a challenging task. The right speaker has the potential to significantly enhance the quality of your event. While there is no shortage of motivational speakers covering general topics capable of energizing your audience, the choices become more limited when focusing on specific areas like customer service and customer experience (CX).
Hiring a speaker for a conference or meeting is never an easy choice. The impact of the right speaker can transform an ordinary conference into an extraordinary one. To help you minimize risks and make the optimal speaker choice for your upcoming event, Shep Hyken shares ten invaluable ideas.
Shep Hyken began his customer service speaking journey in 1983, making the beginning of a lifelong commitment to improving customer service and customer experience (CX). Over the years, Shep has dedicated his business to working with clients who aspire to cultivate enduring relationships with both their customers and employees. He firmly believes that customer experience, customer service, and employee satisfaction are pivotal catalysts for driving repeat business and fostering unwavering customer loyalty. Shep’s mantra is simple:
Customer service is not a department. It’s a philosophy to be embraced by every employee of an organization, from the CEO (or owner) to the most recently hired employee.
Customer service is obvious for people on the front line. For everyone else, if they don’t work directly with the customer, they support someone who does or is part of a process that contributes to the overall customer experience. Everyone has an internal or external customer – and sometimes both. Everyone needs to be appropriately trained and understand how they fit into the overall customer experience, whether on the front lines of an organization or working behind the scenes.
Whether you’re searching for a customer service keynote speaker or in-depth customer service training, we invite you to explore these ten invaluable insights as you deliberate on your choice of speaker or trainer. Your event is a reflection of your commitment to excellence, and you deserve nothing but the best.
Research Sponsored by Five9
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