Top Takeaways: Hire people who assume a leadership position when it comes to taking care of the customer. (Even if you’re not a leader, manager, or supervisor, it doesn’t mean you can’t treat the customer as if you are.) Everybody is a customer. Show up in a way that is receptive to the needs of […]
“To be a leader, one needs to be intentionally aligned with themselves and who they aspire to be.”
“Self-leaders show up with the servant mindset. They are attentive to the needs of everyone around them – and they are customer-focused.”
“No matter what title you have, what matters most is how you make people feel. Lead yourself with integrity and be congruent with who you are.”
Heather R. Younger has earned her reputation as “The Employee Whisperer.” She is a best-selling author, and her newest book, The Art of Caring Leadership, emphasizes the need for kindness, compassion, and empathy in all leaders.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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